Immediate Start
1 month ago
Operations Manager
FMR Agency
Hospitality & Leisure
Hospitality & Hotel
NGN
150,000 - 250,000
Easy Apply
Job Summary
We are seeking an experienced and proactive Operations Manager to oversee the day-to-day activities of our laundry and dry-cleaning business. The ideal candidate will ensure smooth operations, maintain service quality, manage staff performance, and drive customer satisfaction. This role requires a strong leader with excellent organizational skills.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Oversee daily laundry and dry-cleaning operations to ensure efficient workflow.
- Maintain high-quality service delivery and enforce operational standards.
- Supervise, train, and schedule staff to maximize productivity.
- Handle customer service issues promptly and professionally.
- Monitor equipment performance, coordinate maintenance, and ensure proper usage.
- Track inventory of supplies and manage procurement to avoid shortages.
- Implement process improvements to enhance efficiency and customer satisfaction.
- Prepare operational reports and present performance updates to management.
- Ensure compliance with health, safety, and hygiene standards.
- Motivate and mentor staff to foster a positive and productive work environment.
Requirements:
- Minimum of 3 years of experience
- BSc. Degree in a relevant course of study
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