Purpose of Job:
- Manages all operational staff of Wellpath in-patient Clinics at the Victoria Island and Lekki Sites to ensure orderly and attractive conditions of the facilities and promotes an atmosphere of cleanliness and superior service standards.
- Overseeing all dinning hospitality services to in-patients from admissions to discharge.
- Liasing with the Matron, Resident Nurses, Office Manager and Accountant ensuring adherence to all established hospitality & Clinical standards, policies and procedures at all Wellpath in –patient clinics.
Overseeing Non - Medical Operational staff
Manage the smooth operations of the Victoria Island & Lekki in-patient departments of the clinic.
Ensure service standards of all food production and service to patients in their rooms or dining room
Directing the activities of the housekeeping & laundry departments and furnishing exemplary daily cleaning service to patient rooms and all public areas of the Clinic
Ensure orientation & training for all housekeeping/ kitchen staff in line with SOP
Maintain accurate, complete staffing records of all operational staff members
Maintains kitchen & Housekeeping inventory, ensuring timely purchasing and adequate stock levels at all times for service standards.
Ensure all kitchen and housekeeping equipment are maintained .
Maintain safe and clean work environment for patient and staff ,internally and externally
Work closely with the accountant to monitor & control expenditure via purchasing through vendors and direct purchase via petty cash
Manages and ensure the maintenance of the facilities (V/I & Lekki) , ensuring prompt repairs of in-patient equipment and building structure
Prepares daily, weekly & monthly work schedules for all operational staff and ensuring coverage for staff during holiday.
Based on projected occupancy, ensures the provision of patient room status reports to Front Desk, Resident nurse , Inspects premises, patient rooms, linen rooms, and public areas to ensure all staff maintain the property’s superior standards of housekeeping.
Managing the Kitchen staff for food production for both V/I & Lekki clinics, the timely delivery of food & laundry to Lekki clinic in line with laid down SOP
Visits the Lekki operations at least twice a week on schedule and unscheduled times to monitor service delivery and patient satisfaction
Ordering & keeping records of all consumables in line with company policy
Ensuring the service delivery culture of all staff is of the highest standards both with patients, their families , visitors of the clinic and between staffing team
Requirements and Qualifications
Adhere to dress code, appearance is neat and clean.
Maintain confidentiality always.
Report to work on time and as scheduled.
Wear identification while on duty.
Maintain regulatory requirements, including all state, federal and local regulations.
Represent the organization in a positive and professional manner always.
Comply with all organizational policies and standards regarding ethical business practices.
Communicate the mission, vision and goals of the organization.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services.
KNOWLEDGE SKILLS AND ABILITIES
Hotel housekeeping/ operations managerial experience.
Purchasing and inventory skills.
Excellent communication and customer service skills.
Ability to work a flexible schedule, including weekends and holidays
Strong organizational ,communication and interpersonal skills
Ability to determine appropriate course of action in more complex situations
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to multitask and simultaneous responsibilities and to prioritize scheduling of work
Ability to maintain confidentiality of all financial, and legal information
Ability to complete work assignments accurately and in a timely manner
Ability to communicate effectively, both orally and in writing
Ability to handle difficult situations involving patients, or others in a professional manner
Proficiency in computer-based data management programs and information systems preferred
Minimum Educational Qualification: Bachelor of Science in Human Resource, Administration, Hotel Management And Accounts are favourable.
Grade: Management Cadre
Minimum Experience: 7 years of relevant experience.
- Directly Reports to: Managing Director
- Directly supervises: Matron, Resident Nurse, Chef, Kitchen Assistant, Auxiliary Nurses & Home carers & Security,