Purpose of Job: 

• Manages all operational staff of Wellpath in-patient Clinics at the Victoria Island and Lekki Sites to ensure orderly and attractive conditions of the facilities and promotes an atmosphere of cleanliness and superior  service standards.
• Overseeing all dinning hospitality services to in-patients from admissions to discharge.
• Liasing with the Matron, Resident Nurses, Office Manager  and Accountant 
• ensuring adherence to all established hospitality  & Clinical standards, policies and procedures at all Wellpath in –patient clinics.

Duties/Responsibilities/Tasks:

• Overseeing Non - Medical Operational  staff

• Manage the smooth operations of the Victoria Island & Lekki in-patient departments of the clinic.

• Ensure service standards of all food production and service to patients in their rooms or dining room

• Directing the activities of the housekeeping  & laundry departments and furnishing exemplary daily cleaning service to patient  rooms and all public areas of the Clinic 

• Ensure  orientation & training  for all housekeeping/ kitchen staff in line with SOP  

• Maintain accurate, complete staffing records of all operational staff members .

• Overseeing monthly billing of  patients, payment of services and ensuring accurate payment of all purchases either cash or credit.

• Maintains kitchen & Housekeeping inventory, ensuring timely purchasing and adequate stock levels at all times for service standards.

• Ensure all kitchen and housekeeping equipment are maintained .

• Maintain safe and clean work environment for patient and staff ,internally and externally

• Work closely with the accountant to monitor & control expenditure via purchasing through vendors and direct purchase via petty cash

• Production of weekly & monthly report to the Managing Director on operational  activities (Copying the Accountant)  

• Manages and ensure the maintenance of the facilities (V/I & Lekki)  , ensuring prompt repairs of in-patient   equipment  and building structure

• Prepares  daily, weekly & monthly work schedules for all operational staff and ensuring coverage for staff during holiday.

• Based on projected occupancy, ensures the provision of  patient  room status reports to Front Desk, Resident nurse , Inspects premises, patient  rooms, linen rooms, and public areas to ensure all staff maintain the property’s superior standards of housekeeping.

• Managing the Kitchen staff for food production for both V/I & Lekki clinics, the timely delivery of food & laundry to Lekki clinic in line with laid down SOP 

• Visits the Lekki operations at least twice a week on schedule and unscheduled times to monitor service delivery and patient satisfaction

• Ordering & keeping records of all consumables in line with company policy

• Ensuring the service delivery culture of all staff is of the highest standards both with patients, their families , visitors of the clinic and between staffing team

• HR Responsibilities: Responsible for hiring , training & firing of operational staff , performing appraisals and encouraging staff development

• Communication between members of both clinical and operational team  providing information to Accounts, Nurses, therapists, co-workers and subordinates by telephone, email in written for and in person

• Protects patients and employee by adhering to health, fire  & safety control policies and protocols.

• Assume and exercise the powers and perform the duties from time to time vested in or assigned by the Managing Director.

Key Performance Indicators: 

• Seamless running of in-patient clinics (Lekki & V/I).

• % client satisfaction/ patient complaint  and total care experience especially in areas of food service & facilities cleanliness . 

• % Operational staff trained in appraisal period in line with SOP.

• % of Admissions &  in-patients annual occupancy 

Requirements and Qualifications

PROFESSIONAL REQUIREMENTS

• Adhere to dress code, appearance is neat and clean.

• Maintain  confidentiality always.

• Report to work on time and as scheduled. 

• Wear identification while on duty. 

• Maintain regulatory requirements, including all state, federal and local regulations. 

• Represent the organization in a positive and professional manner always.

• Comply with all organizational policies and standards regarding ethical business practices. 

• Communicate the mission, vision and goals of the organization.

• Participate in performance improvement and continuous quality improvement activities.

• Attend regular staff meetings and in-services.

KNOWLEDGE SKILLS AND ABILITIES

• Hotel housekeeping/ operations managerial   experience.

• Purchasing and inventory skills.

• Excellent communication and customer service skills.

• Ability to work a flexible schedule, including weekends and holidays

• Strong organizational ,communication and interpersonal skills 

• Ability to determine appropriate course of action in more complex situations 

• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude 

• Ability to  multitask  and simultaneous responsibilities and to prioritize scheduling of work 

• Ability to maintain confidentiality of all  financial, and legal information 

• Ability to complete work assignments accurately and in a timely manner 

• Ability to communicate effectively, both orally and in writing 

• Ability to handle difficult situations involving patients, or others in a professional manner

• Proficiency in computer-based data management programs and information systems preferred

  
  

  Minimum Educational Qualification: Batchelor of Science in Human Resource, Administration, Hotel Management And Accounts are favourable.  

  Grade: Management Cadre   

  Minimum Experience: 7 years of relevant experience.

  Skills Requirement: 

  Reporting Relationships;

          Directly Reports to:  Managing Director

          Directly supervises:  Matron, Resident Nurse, Chef, Kitchen Assistant, Auxiliary Nurses & Home carers & Security.