Job Summary

We are a leading healthcare organization currently looking to fill the position of an Operations manager. Candidate must have adequate qualification and experience.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 7 years

Job Description/Requirements

Purpose of Job: 

  • Manages all operational staff of Wellpath in-patient Clinics at the Victoria Island and Lekki Sites to ensure orderly and attractive conditions of the facilities and promotes an atmosphere of cleanliness and superior  service standards.
  • Overseeing all dinning hospitality services to in-patients from admissions to discharge.
  • Liasing with the Matron, Resident Nurses, Office Manager  and Accountant 
  • ensuring adherence to all established hospitality  & Clinical standards, policies and procedures at all Wellpath in –patient clinics.


  • Overseeing Non - Medical Operational  staff

  • Manage the smooth operations of the Victoria Island & Lekki in-patient departments of the clinic.

  • Ensure service standards of all food production and service to patients in their rooms or dining room

  • Directing the activities of the housekeeping  & laundry departments and furnishing exemplary daily cleaning service to patient  rooms and all public areas of the Clinic 

  • Ensure  orientation & training  for all housekeeping/ kitchen staff in line with SOP  

  • Maintain accurate, complete staffing records of all operational staff members .

  • Overseeing monthly billing of  patients, payment of services and ensuring accurate payment of all purchases either cash or credit.

  • Maintains kitchen & Housekeeping inventory, ensuring timely purchasing and adequate stock levels at all times for service standards.

  • Ensure all kitchen and housekeeping equipment are maintained .

  • Maintain safe and clean work environment for patient and staff ,internally and externally

  • Work closely with the accountant to monitor & control expenditure via purchasing through vendors and direct purchase via petty cash

  • Production of weekly & monthly report to the Managing Director on operational  activities (Copying the Accountant)  

  • Manages and ensure the maintenance of the facilities (V/I & Lekki)  , ensuring prompt repairs of in-patient   equipment  and building structure

  • Prepares  daily, weekly & monthly work schedules for all operational staff and ensuring coverage for staff during holiday.

  • Based on projected occupancy, ensures the provision of  patient  room status reports to Front Desk, Resident nurse , Inspects premises, patient  rooms, linen rooms, and public areas to ensure all staff maintain the property’s superior standards of housekeeping.

  • Managing the Kitchen staff for food production for both V/I & Lekki clinics, the timely delivery of food & laundry to Lekki clinic in line with laid down SOP 

  • Visits the Lekki operations at least twice a week on schedule and unscheduled times to monitor service delivery and patient satisfaction

  • Ordering & keeping records of all consumables in line with company policy

  • Ensuring the service delivery culture of all staff is of the highest standards both with patients, their families , visitors of the clinic and between staffing team

  • HR Responsibilities: Responsible for hiring , training & firing of operational staff , performing appraisals and encouraging staff development

  • Communication between members of both clinical and operational team  providing information to Accounts, Nurses, therapists, co-workers and subordinates by telephone, email in written for and in person

  • Protects patients and employee by adhering to health, fire  & safety control policies and protocols.

  • Assume and exercise the powers and perform the duties from time to time vested in or assigned by the Managing Director.

Key Performance Indicators: 

  • Seamless running of in-patient clinics (Lekki & V/I).

  • % client satisfaction/ patient complaint  and total care experience especially in areas of food service & facilities cleanliness . 

  • % Operational staff trained in appraisal period in line with SOP.

  • % of Admissions &  in-patients annual occupancy 

Requirements and Qualifications


  • Adhere to dress code, appearance is neat and clean.

  • Maintain  confidentiality always.

  • Report to work on time and as scheduled. 

  • Wear identification while on duty. 

  • Maintain regulatory requirements, including all state, federal and local regulations. 

  • Represent the organization in a positive and professional manner always.

  • Comply with all organizational policies and standards regarding ethical business practices. 

  • Communicate the mission, vision and goals of the organization.

  • Participate in performance improvement and continuous quality improvement activities.

  • Attend regular staff meetings and in-services.


  • Hotel housekeeping/ operations managerial   experience.

  • Purchasing and inventory skills.

  • Excellent communication and customer service skills.

  • Ability to work a flexible schedule, including weekends and holidays

  • Strong organizational ,communication and interpersonal skills 

  • Ability to determine appropriate course of action in more complex situations 

  • Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude 

  • Ability to  multitask  and simultaneous responsibilities and to prioritize scheduling of work 

  • Ability to maintain confidentiality of all  financial, and legal information 

  • Ability to complete work assignments accurately and in a timely manner 

  • Ability to communicate effectively, both orally and in writing 

  • Ability to handle difficult situations involving patients, or others in a professional manner

  • Proficiency in computer-based data management programs and information systems preferred

    Minimum Educational Qualification: Batchelor of Science in Human Resource, Administration, Hotel Management And Accounts are favourable.  

    Grade: Management Cadre   

    Minimum Experience: 7 years of relevant experience.

    Skills Requirement: 

    Reporting Relationships;

            Directly Reports to:  Managing Director

            Directly supervises:  Matron, Resident Nurse, Chef, Kitchen Assistant, Auxiliary Nurses & Home carers & Security.

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