Job Summary

The available position is for an Operations Lead who will run operations, ensuring they are carried on in an appropriate, cost-effective way, oversee project managers, lead quality assurance on deliveries and also lead communications among stakeholders. A background in Linguistics/Languages/Project Management would be helpful for this role.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities/Duties:

The Operations Lead will:

  • Co-ordinate operations, ensuring they are carried on in an appropriate, cost-effective way,
  • Improve operational management systems, processes, and best practices, procure materials and resources, and secure compliance.
  • Play a coordinating role for the project managers, ensuring all projects are handled efficiently
  • Co-ordinate management, sourcing, and coordination of translators drive quality assurance of deliverables, able to assess and guide quality assessment for projects.
  • Lead effective communication with clients, linguists, and colleagues to ensure customer satisfaction
  • Lead supplier training, onboarding, and tools support

Essential skills and experience required:

  • Query Management
  • LQA and TQA recommendations, handling, and rebuttals
  • Client language review feedback handling and rebuttals
  • Excellent written and verbal English communication skills, other languages would be an asset.
  • University Degree (preferably in linguistic/translation/language-related studies).
  • Minimum 1 year of professional experience in a similar position in a corporate environment or experience in a fast-paced environment.
  • Detail orientation with the ability to multi-task.
  • Ability to work lucidly in the face of short deadlines.
  • Excellent problem-solving and analytical skills.
  • Independence in carrying out assigned tasks.
  • Highly-developed computer skills (Excel).
  • Experience in translation and localization project management would be a strong advantage.
  • Ability to work at a basic level with all translation tools. (training can be provided).
  • Business development skills. 
  • The preferred candidate location in Lekki Phase 1 and environs.

Salary: NGN120,000 – 250,000.

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