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Job Summary

We are looking for an operations intern to assist the operations team in optimizing efficiency and customer satisfaction at our organization

  • Minimum Qualification: Diploma
  • Experience Level: Graduate trainee
  • Experience Length: No Experience/Less than 1 year

Job Description

Heimdall Technologies is seeking an Intern for the Operations Department. This person will work with Operations staff to complete independent projects and/or provide support in our core areas of business. Do you want to work for a company that makes a difference on a daily basis? Do you have outstanding customer service skills? Are you someone who thrives under pressure and goes above and beyond for others? Then we want you to join our team! As an Operations Intern, you will be responsible for growing and sustaining our business primarily through handling operational aspects of client payable in pursuit of the Company's goals and objectives.


Why work with us?

  • We promote an energetic and team-oriented workplace where collaboration and a results-driven attitude is key to our success. The growth potential and promotional track for our employees is on industry best. We believe in promoting from within and performance-based advancement. We dress comfortably and play music while we work - we want you to feel your best so you can do your best!

Responsibilities:


  • Assess and advise clients on invoices that need additional paperwork or clearer bills.

  • Invoice bills to clients in a timely and efficient manner.

  • Communicate with the team about the activity of daily operations to meet deadlines efficiently.

  • Organizing, driving, and updating the program workflow through maintaining tools such as a project tracker (Clickup), Google Sheets, and running notes; documenting information and updating and sharing deadlines; preparing meeting agendas, taking notes, and following up on meetings and action points;

  • Operating and administering project-facing processes (conducting due-diligence assessments, tracking risks, documenting financial data, summarizing developments at project level, preparing options for decision making at program level, obtaining and filing narrative reports, etc.);

  • Operating and administering program-facing processes (researching specific questions and preparing information for decision making; organizing travel, conferences, and events; documenting decisions; filing reports and drafts; keeping track of financial data and invoices for approval and subsequent payments; etc.);

  • Following and documenting communications between project leads, researchers and the program management team in order to prepare information for decision making and MEL (monitoring, evaluation, and learning) purposes; including tracking metrics of engagement.

  • Support other members of the team as required.



What we look for:


  • Bachelor's degree in Business or related field


  • Strong communication and problem-solving skills


  • Excellent interpersonal and customer service skills


  • Competitive nature with a sense of urgency in a fast-paced environment


  • Possess organizational skills in a detail-oriented setting


  • Team player with ability to multitask in a results-driven environment


  • Proficient in MS Office skills and related computer knowledge


  • High level of integrity, accuracy, dependability, enthusiasm, and confidentiality.

  • Ability to problem solve and think critically.

  • Self-disciplined, self-motivated and a strong work ethic.


Position will require a minimum of 20 hours per week.





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