Operations and E-commerce Officer

 Responsibilities: 

• Create and implement the strategy for sales, including cross-selling and Up-sell of all products and services, in-house and online to current and potential customers

• Manage customers satisfaction, through the right product delivery, on-time delivery, in the right quantity, to the right location, with competitive and cost-saving delivery through 3PL to customers

• Create initiatives and new business ideas and initiatives that would boost sales

• Responsible for the business inventory & replenishment management (online & offline)

• Maintains online presence with high points in digital marketing

• Follow up on outstanding payments & negotiated transactions

• Liaise with other sales team members on customer orders interfacing between client & Company

• Have product knowledge to effectively provide advice to customers on what brand will suit their needs

• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers

• Overseas the entire business Operations, ensuring a lean operation is maintained

• Products research and development

• Communicating new product developments to prospective & existing customers.

• Develop and manage budgets, control costs, and expenses

• Prepare and communicate to management, daily, weekly, and monthly sales, and activities reports in line with the company sales target.

• Other tasks as assigned by the management

 Requirements:

• BSC Preferably in Business Administration, Marketing, or a related field.

• At least 1 year of experience in e-commerce, sales, operations, or a related field.

• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.

• Experience in creating and implementing sales strategies and a strong drive to achieve sales targets and business goals.

• Understanding of order fulfillment processes, customer service, and problem-solving 

• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.

• Innovative mindset to generate new business ideas and strategies

• Ability to follow up on outstanding payments and negotiate transactions effectively.

• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.

• Ability to deliver tasks with minimal supervision, openness to learning, and ability to lead by example.

• Attention to detail to ensure accuracy and quality in all aspects of the business

Remuneration: NGN 100,000 Plus Performance Incentives