Create and apply a marketing strategy to promote the lounge services and amenities.
Coordinate with external parties including suppliers, travel agencies, conference planners, etc.
Achieve revenue targets
Develop market and revenue management strategies
Train and monitor kitchen staffs
Plan work schedules for individuals and teams
Deal with customers complains and comment
Coordinate and ensure events run smoothly
Supervise maintenance, supplies, renovations
Deal with contractor and suppliers
Develop and implement policies and procedures to ensure that the lounge facility operates smoothly at a profit level
Ensure compliance with licensing laws, health and safety, and other statutory regulations.
The requirement for operation manager for a lounge
A degree in any field but preferably in hotel and hospitality management
Proven experience in a lounge or hospitality management with at least 1 years experience
Exceptional leadership abilities with great attention to detail.
Outstanding interpersonal communication and customer service skills.
Proficient in the use of Microsoft Office and point of sale (POS) software.
Flexibility and a ‘can do’ mentality
Ability to motivate the team as well as interact directly with the public
Proficiency in another language may also be an advantage
Preferably female only