Job Summary

We are seeking to fill the position of Online Operations Manager. You would be assisting with the smooth running of the end-to-end online retail operations and ensuring our financial targets are achieved.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Specifically, your responsibilities are to:


  • Track and ensure financial objectives of the online operations.

  • Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.

  • Work with marketing to ensure adequate traffic to the website and orders generated.

  • Analyze sales figures and forecast future sales volumes to maximize profits.

  • Ensure the Digital sales team is working at optimal capacity and delivering on target conversion.

  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.

  • Maintain online teams by assisting with recruiting, selecting, orienting, and training employees.

  • Identify current and future customer requirements.

  • Approve or disapprove item descriptions and images before going online.

  • Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.

  • Liaise with other teams to ensure the smooth running of the online operations.

  • Respond to customer complaints and comments.

  • Initiate changes to improve the business.

  • Analyze, monitor, and improve delivery success rates.

  • Assist with any other duties as assigned.


Requirements for the role are:

  • 3-5 yrs Online Retail experience especially experience with Payment on Delivery Operations.

  • Understanding of Buyer Persona and Buying Motivation in the Luxury Fashion Industry.

  • Goal and target driven.

  • Good eye for spotting opportunities.

  • Great attention to detail.

  • Very process-driven.

  • People person.

    Be able to work at least one weekend in a month or as needed.

The Bag Shop is a small online boutique that retails luxury fashion accessories such as shoes, handbags, briefcases, luggage, sunglasses, and wristwatches.  We are located at Oniru, Lekki, Lagos.

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Anonymous Employer
Lagos
| Full Time |
NGN Confidential
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NGN 150,000 - 250,000
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