Specifically, your responsibilities are to:
Track and ensure financial objectives of the online operations.
Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
Work with marketing to ensure adequate traffic to the website and orders generated.
Analyze sales figures and forecast future sales volumes to maximize profits.
Ensure the Digital sales team is working at optimal capacity and delivering on target conversion.
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
Maintain online teams by assisting with recruiting, selecting, orienting, and training employees.
Identify current and future customer requirements.
Approve or disapprove item descriptions and images before going online.
Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
Liaise with other teams to ensure the smooth running of the online operations.
Respond to customer complaints and comments.
Initiate changes to improve the business.
Analyze, monitor, and improve delivery success rates.
Assist with any other duties as assigned.
Requirements for the role are:
3-5 yrs Online Retail experience especially experience with Payment on Delivery Operations.
Understanding of Buyer Persona and Buying Motivation in the Luxury Fashion Industry.
Goal and target driven.
Good eye for spotting opportunities.
Great attention to detail.
Be able to work at least one weekend in a month or as needed.
The Bag Shop is a small online boutique that retails luxury fashion accessories such as shoes, handbags, briefcases, luggage, sunglasses, and wristwatches. We are located at Oniru, Lekki, Lagos.