Job Summary

We are seeking to fill the position of Online Operations Manager. You would be assisting with the smooth running of the end-to-end online retail operations and ensuring our financial targets are achieved.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Specifically, your responsibilities are to:

  • Track and ensure financial objectives of the online operations.

  • Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.

  • Work with marketing to ensure adequate traffic to the website and orders generated.

  • Analyze sales figures and forecast future sales volumes to maximize profits.

  • Ensure the Digital sales team is working at optimal capacity and delivering on target conversion.

  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.

  • Maintain online teams by assisting with recruiting, selecting, orienting, and training employees.

  • Identify current and future customer requirements.

  • Approve or disapprove item descriptions and images before going online.

  • Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.

  • Liaise with other teams to ensure the smooth running of the online operations.

  • Respond to customer complaints and comments.

  • Initiate changes to improve the business.

  • Analyze, monitor, and improve delivery success rates.

  • Assist with any other duties as assigned.

Requirements for the role are:

  • 3-5 yrs Online Retail experience especially experience with Payment on Delivery Operations.

  • Understanding of Buyer Persona and Buying Motivation in the Luxury Fashion Industry.

  • Goal and target driven.

  • Good eye for spotting opportunities.

  • Great attention to detail.

  • Very process-driven.

  • People person.

    Be able to work at least one weekend in a month or as needed.

The Bag Shop is a small online boutique that retails luxury fashion accessories such as shoes, handbags, briefcases, luggage, sunglasses, and wristwatches.  We are located at Oniru, Lekki, Lagos.

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Anonymous Employer
| Full Time |
NGN Confidential
| Full Time |
NGN 150,000 - 250,000
| Full Time |
NGN 75,000 - 150,000