Job Summary

Person Specification • Thorough knowledge of customer service and office management • Ability to be resourceful and proactive in dealing with issues that may arise • Ability to organize, multitask, priorities and work under pressure • Proficient in English (oral and written) • Excellent knowledge of MS Office (especially Excel and Word) and Intern

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

RESPONSIBILITIES

·       Manage Company's Website and upload contents

·       Manage the company’s online stores

·       Set up and manage various social media platforms to increase the visibility of company’s social content.

·       Generate, edit, publish and share daily contents that create meaningful awareness and encourage customers to take action.

·       Generate traffic and likes to product & Services

·       Ability to send bulk Whats App messages, SMS and Emails

·       Manage company blog and emails queries 

·       Answer telephone calls and attends to customer inquiries and orders

·       Generating qualified leads for the organisation and passing to business development team.

·       Identifying opportunities for upselling within existing customers.

·       Liaise with stock keeper regarding stock availability for customer orders

·       Ensure customer orders are processed and delivered on time

·       Generate invoice for customers

·       Development of brand awareness and online reputation

·       Work with sales to develop lead generation strategies. 

·       Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement

·       Travel to customers to follow up sales

·       Perform any other duties as assigned by Management 

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