· Manage Company's Website and upload contents
· Manage the company’s online stores
· Set up and manage various social media platforms to increase the visibility of company’s social content.
· Generate, edit, publish and share daily contents that create meaningful awareness and encourage customers to take action.
· Generate traffic and likes to product & Services
· Ability to send bulk Whats App messages, SMS and Emails
· Manage company blog and emails queries
· Answer telephone calls and attends to customer inquiries and orders
· Generating qualified leads for the organisation and passing to business development team.
· Identifying opportunities for upselling within existing customers.
· Liaise with stock keeper regarding stock availability for customer orders
· Ensure customer orders are processed and delivered on time
· Generate invoice for customers
· Development of brand awareness and online reputation
· Work with sales to develop lead generation strategies.
· Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
· Travel to customers to follow up sales
· Perform any other duties as assigned by Management