RESPONSIBILITIES

·       Manage Company's Website and upload contents

·       Manage the company’s online stores

·       Set up and manage various social media platforms to increase the visibility of company’s social content.

·       Generate, edit, publish and share daily contents that create meaningful awareness and encourage customers to take action.

·       Generate traffic and likes to product & Services

·       Ability to send bulk Whats App messages, SMS and Emails

·       Manage company blog and emails queries 

·       Answer telephone calls and attends to customer inquiries and orders

·       Generating qualified leads for the organisation and passing to business development team.

·       Identifying opportunities for upselling within existing customers.

·       Liaise with stock keeper regarding stock availability for customer orders

·       Ensure customer orders are processed and delivered on time

·       Generate invoice for customers

·       Development of brand awareness and online reputation

·       Work with sales to develop lead generation strategies. 

·       Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement

·       Travel to customers to follow up sales

·       Perform any other duties as assigned by Management