NOC Support Engineer (French Speaking)

Job Summary

NOC support engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

  • Monitor Main One’s network providing specific updates, status, and performance of all network components, capacity services, etc.
  • Identify and provide at least first-line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management
  • Maintain and ensure full compliance with all Main One’s NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Answer all network support-related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
  • Run daily and weekly management reports on network events and activities as well as track escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications, Skills & Competencies:

  • Ability to speak French as a Second Language is a major advantage
  • Strong analytical and problem-solving skills
  • Strong Knowledge of Synchronous Digital Hierarchy technology
  • Strong Knowledge of DWDM/OTN technology  
  • Strong knowledge of PtP/PtMP Microwave technologies
  • Knowledge of basic TCP/IP configurations and troubleshooting
  • Excellent and effective communications skills, both orally and in writing
  • 2 - 3 years of experience in the configuration, operations, and maintenance of optical fiber SDH and wireless network equipment.
  • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter, and other signal testing tools/instruments
  • Working Knowledge of Huawei OSN series equipment.
  • Working knowledge of Ubiquiti or Ceragon radio.
  • Working knowledge of IP devices will be a plus.
  • Qualification: BSC/HND Electrical/Electronic Engineering or related discipline.

Demands of the Job:

  • Will be ready to work on a 24/7 basis depending on the shift roaster to man the network surveillance tools. 
  • Also, should be ready to travel to support other MainOne Operations in Africa and beyond.

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Parallel Score
Lagos
| Full Time |
Confidential
2mos
Parallel Score
Lagos
| Full Time |
Confidential
2mos
Lagos
| Full Time |
NGN 75,000 - 150,000
2mos