Network Services Officer

Anonymous Employer

Job Summary

Network Services Officer ensures the delivery of network services to agreed service levels, manage people (internal staff and external contractors) and suppliers of network services and support the skills development of people in the team.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Responsibilities

1. Operations

  • Establish the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards;

  • The design and implementation of new solutions and improving the resilience of the current environment;

  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation;

  • Undertaking data network fault investigations in local and wide-area environments, using information from multiple sources;

  • Securing network systems by establishing and enforcing policies, and defining and monitoring access;

  • The support and administration of firewall environments in line with IT security policy;

2. Research 

  • Identify, recommend and prioritise network features and applications

  • Conduct research into current and emerging network technologies and issues in support of network development efforts

  • Determine plan layout for new hardware or modifications to the existing layout.

  • Recommend network solutions for short, medium and long-range network projects.

3. Reporting

  • Monitor and report on network traffic and performance

  • Monitor and report on hardware/software usage and status

4. People Management

  • Work with vendors to resolve complex network problems

  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

  • Provide on-the-job training to new department staff members

    Key Performance Indicators

    1. Financial

    • IT return-on-investment

    • Outsourcing & IT consulting costs as %Total IT Budget

    2. Internal Process

    • Network uptime 

    • Average time to complete projects (Upgrades, repairs etc)

    3. Customer

    • Customer satisfaction ratings

    • Solutions fit to end-user requirements

    4. Learning

    • Training hours

    • Knowledge of Islamic Banking


    Qualification & Experience

    • First degree in Computer Science/Engineering, Systems Engineering or Business-related discipline with strong Information Systems component
    • Systems Administration/System Engineer certification in Unix and Microsoft.
    • Four to six years Network System Administration experience

Technical Competencies:

  • Experience with Ghost, BigFix, and McAfee desktop security products

  • Windows 7, Mac OS X, Google Collaboration Apps and Office 365

  • Active Directory maintenance and Exchange 2007 & 2010

  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

  • Client PC connectivity - ethernet, TCP/IP and VPN

Behavioural Competencies:

  • Problem-solving

  • Relationship management 

  • Interpersonal skills 

  • Communication skills 

  • Accuracy and attention to details





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