Microsoft Dynamics 365 Support Engineer

Job Summary

We are looking for a Microsoft Dynamics 365 Support Engineer to participate in an ERP/ Unified Commerce solution implementation. Previous experiences with Retail and POS industry-related business challenges, opportunities, operations, and systems supporting these environments are desirable.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Main responsibilities:

  • Provide 1st Line support and Dynamic Business central.
  • Collaborate with Project Management in the execution of implementation tasks and activities
  • Analyze prospect and client Retail and POS business requirements
  • Prepare and develop high-level solutions to meet business requirements
  • Translate solution components into functional requirements, tasks, activities, and conditions of satisfaction
  • Document results and findings during each phase of the project
  • Apply LS Retail and POS expertise and knowledge to assist in the identification, sales, and delivery of Retail/POS Solutions
  • Assist with the demonstration of LS Retail and POS features, functionality, and system capabilities
  • Analyze client Retail and POS requirements and determine gaps/fits with existing LS Retail solution components
  • Provide 1st Line support for Dynamic Business central
  • Provide support for clients and internal staff by logging issues and bug fixing


  • University degree in Accounting, Finance, Economics, IT or related field
  • Self-motivated and an excellent communicator
  • Full-time availability
  • Previous operational experience working in a retail environment in technology or consulting capacity
  • Excellent communication and presentation skills
  • Strong team facilitation skills
  • Strong time management skills
  • Willingness to work occasional extended hours
  • Previous Microsoft Dynamics NAV/ Business Central experience is a plus
  • Excellent conflict resolution skills
  • Excellent organizational skills with the ability to balance multiple demands
  • Business central
  • Finance Experience
  • Experience with Microsoft products
  • 3 years in a similar role
  • university graduate with It support
  • Any Exposure to LS Retail is an advantage
  • Experience in retail is an advantage


  • Analytical and logical approach
  • Responsible and accountable for his/her actions
  • Organized and has good interpersonal skills
  • Quality and results-oriented
  • Team player


  • Work on complex projects and acquiring experience in working with Microsoft technologies
  • Ability to develop a career in a young, dynamic and experienced team

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Anonymous Employer
| Full Time |
NGN Confidential
| Full Time |
NGN Confidential
| Full Time |
NGN 150,000 - 250,000