Medical Office Administrator

Responsibilities:

• Perform reception duties, greeting and welcoming patients promptly, warmly, and professionally as they come into the Facility.
• Answering phone(s) in a polite, consistently professional manner, using proper telephone etiquette.
• Promptly address patient queries by relaying needed information to the patient.
• Provide support to patients to complete the necessary forms and documentation where required.
• Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays.
• Respond to emergencies when patients are in distress.
• Scan, print, and/or email documents to patients/clients or clinicians when required.
• Store completed work in designated locations and formats (electronic and/or hard copy files etc.) and perform backup operations when required or requested.
• Manage the retrieval of medical data from patient files on request
• Any other duties as assigned by the Head, Operations & Business Development.

Requirements:

• A certified Auxiliary Nurse
• Knowledge of the use of Electronic Medical Records(EMR) or Healthcare Management Systems (HMS) will be an advantage
• A minimum of 3 years of relevant experience
• Strong customer orientation and very good communication & interpersonal skills
• Must be familiar with office machines e.g. phones, computers, printers, scanners, copiers, etc.
• Must be able to multi-task; capable of handling several issues simultaneously to deliver results and meet deadlines.
• Diagnostic and problem-solving skills
• Emotional intelligence