Medical Laboratory Technician

• Setup collection center and ensure it meets recommended safety and hygiene standards
• Ensure sample collection kits are readily available and within reach
• Booking of clients using the Laboratory Information Management System (LIMS)
• Collect samples for laboratory analysis
  
• Ensure accurate documentation of all samples received; double-check client’s identity on their sample packs.
• Maintain all necessary safety procedures, to minimize exposure to infectious pathogens
• Timely escalation of priority samples and documentation of issues that cannot be resolved.
• Tracking of samples and patients with details of the company’s services
• Create and maintain reports about customer interactions and other company activities when necessary.
• Proactively engage customers, to obtain regular feedback on services rendered.
• Ensure client satisfaction and client relationship management
• Deliver world-class services to ensure customer satisfaction
• Anticipate customer needs and deliver timely responses to meet their expectations.
• Escalate to the Line Manager on problems that affect customer service quality and efficiency.
• Keep ahead of the industry’s developments and apply best practices to areas of improvement. 
• Any other duties that may be assigned by the Line Manager, from time to time, in the course of work and furtherance of the Company’s strategic objectives.             

Requirements:

• Tertiary qualification (B.Sc. in Biological Sciences or relevant field)
• 2 years cognate work experience in a similar field
• Incredible good communication skills – written and verbal.
• Exemplary work ethic.
• Exceptional charisma.
• Well-coordinated and professional
• Office management
• Ability to collect blood samples
• Good client relationship skills.
• Ability and willingness to learn and apply new concepts quickly.
• Proactive, creative, and flexible.
• Excellent interpersonal relationship.
• Prompt resolution to customer complaints.

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