Job Summary

The Matron ensures the smooth function of the House effectively instilling a culture of love and discipline in managing the clients’ welfare. She must also ensure the efficient and effective use of resources (space, materials, food items, appliances, etc.) minimizing conflict and fostering peaceful cohabitation.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 8 years

Job Description/Requirements

Must be older than 40 years


Intake Processing

  • Support the intake process by ensuring no overpopulation in the shelter and optimum utilization of resources (bed spaces and welcome kits).

  • Welcome new clients into the home, read the house rules to the new intake, and ensure the new intake understands the rules.

  • Receive and log new client’s personal belongings, and put into secure and orderly storage, items that would not be required in the house; clients must sign log forms indicating accuracy of items logged.

  • Provide each new client with their welcome kit and assign clients to a room, bed, and locker.


House Management

  • Establish the house rules in collaboration with the Admin Coordinator and maintain order in the house

  • Send weekly house management report to the Admin Coordinator

  • Log all facility management issues appropriately and escalate any requests for repairs within four hours of discovery

  • Monitor all movement in the home - ensuring only authorized persons are in the home area; all unauthorized persons are to be escorted back to the office or reception

  • Conduct daily walkthroughs to ensure cleanliness, safety, and security of the environment.

  • Monitor Usage of household item and food supplies, ensuring adequate supplies for the number of clients in residence

  • Institute processes (schedules, timetables etc.) for home management to ensure all functions (cooking, cleaning, laundry, washing, etc.) can be conducted in an efficient and effective manner


Program Support Activities

  • Conduct daily group devotions (prayer and Bible study) which are compulsory for all residents

  • Ensure clients strictly observe timetable as set by the Case Worker and Admin Coordinator

  • Send a daily shift report to the social worker on client behavior during the shift

  • Report all incidents of abuse/neglect/bullying or any negative behavior that impacts the welfare of other clients to the case manager immediately, and log in shift report


Client Management

  • Supervise client daily chores

  • Provide a supportive and encouraging environment for the Clients

  • Encourage Clients to take responsibility for their current situation and to make good choices for the future.

  • Distribute household chores among the clients fairly and equitably

  • Conduct daily room inspections to ensure cleanliness and ad hoc locker inspections (with a member of security and program staff) for contraband (phone, money, food items, electronics, etc.)

  • Manage client phone and ensure appropriate and fair use of phone

  • Maintain phone log

  • Maintain safe custody of clients’ personal items (items brought to the home that clients are not allowed to keep)

  • Organize birthday and holiday celebrations for clients

  • Resolve disputes among clients and facilitate conflict management

  • Respond to health emergencies, performing basic first aid and taking clients to the hospital during out-of-office hours (during office hours this shall be the responsibility of the case manager)


Exit Processing

  • Ensure adequate documentation and Program Manager/Director’s signature on exit clearance form before initiating exit processing.

  • Ensure client residential area is clear of all belongings i.e. locker is clear, and that assigned program items have been returned

  • Return client possessions, ensuring clients review contents and sign to acknowledge receipt of their items previously kept in storage.


Other activities

  • Support in monitoring client’s rehabilitation progress 

  • Maintain client confidentiality

  • Make recommendations to Program staff (Admin, case manager, program director) on client welfare and/or house management

  • Assist with completion of necessary reports as requested

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