Field Officer

Responsibilities:

• To Market products and services to customers and prospects savings mobilization
• To identify/establish new customer relationships.
• Pay regular visits and make calls to prospective customers with a view to establishing good relationships with them.
• Effective customer care/communication.
• To identify customer needs and proactively seek to provide products and services to meet their anticipated needs.
• Ability to sell the bank retail products and services.
• To be able to implement efficient and effective customer acquisition strategies.
• Assist in preparing Management reports.
• Identify customer issues or concerns through knowledge of their business.

Requirements:

• OND/HND/BSC results in any discipline.
• 1 - 3 progressive experiences as a retail banker, sales executive, marketer in a Microfinance Bank, Cooperative society, or commercial bank.
• Excellent client relationship, development management.
• Interpersonal skills.
• Computer appreciation / data entry (word-processing/spreadsheet/graphics).
• Must possess excellent communication skills (written and oral)

Key Performance Indicators;

• Customer acquisition growth rate
• Business volume growth rate; deposits, loans, fees.
• Revenue growth.
• Quality of daily call report.
• Customer satisfaction levels via a number of referrals given, customer survey ratings, and other feedback.
• Product sign-on rate.
• Daily cash collection.

Remuneration: NGN 60,000 - 100,000 / Month excluding performance bonuses