Manager, IT Infrastructure Operations


Software & Data

3 weeks ago

Job Summary

Build and manage a team of Infrastructure, service-oriented, business outcome focused specialist teams responsible for the support & Management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:5 years

Job Description/Requirements

Principal Functions


  • Own and manage the infrastructure platform and services to deliver the IT goals. Bring a business management approach and deliver IaaS to all business services
  • Contribute to IT planning by ensuring that infrastructure platform projections and budgets are accurate, and that costs are well managed
  • Build strong infrastructure platform support capability within the team and proactively identify all relevant risks that will threaten the success of the team and mitigate these risks by the implementation and enforcement of relevant processes and action plans


  • Ensure that availability targets for infrastructure platforms are aligned with overall service targets
  • Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people
  • Provide out of hours support and guidance to the infrastructure platform support team as needed
  • Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack
  • Ensure that the team follow company standards, including security baselines and industry best practice approach to delivering all IaaS & PaaS services
  • Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements
  • Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date
  • Undertake periodic appraisals, recruit, train and develop team members in conjunction with the HR team to meet the changing needs of the company
  • Carry out other activities as instructed by the Head, IT Operations.

Educational Requirements

  • First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline

Experience, Skills & Competencies

  • Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities
  • Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment
  • Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O - disk and network)
  • Expert in Information Lifecycle Management (Backup & Archiving)
  • Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
  • Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems
  • Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation
  • Experience in working through complex issues and providing alternative solutions
  • Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership
  • Highly developed business communications skill (verbal and written), team player, change agent, strategic and creative, and able to drive performance, risk consciousness and compliance within team
  • Ability to cope and deliver at satisfactorily high levels when under intense pressure
  • Exceptional analytical, quick-learning, and critical thinking skills
  • Strong influencing and change management skills

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