Job Summary

The Lead, In-house applications Support will be responsible for maintaining and supporting all in-house built applications, tools, and utilities to support the business. The role requires strong hands-on in supporting applications written in python, dot net, and Java. The lead, in-house applications will be fully responsible for keeping these applications available. The Lead, in-house applications will work closely with the business team and related partners in this domain, performing the necessary leadership, keeping the applications in this domain available, and supporting daily operations.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 8 years

Job Description/Requirements

Responsibilities and Accountabilities:

The lead, in-house applications Application Support is responsible for:

  • Ensuring the stability and availability of all the in-house built applications.
  • Identifying and supporting the implementation of innovative technologies applicable to this domain.
  • Leading the automation of extant manual operational processes.
  • Managing application configuration and upgrades, and problem analysis and resolution for complex application problems.
  • Proactive monitoring of all applications in this domain.
  • Managing the performance of all applications in this domain.
  • Managing the data quality of applications in this domain, you will also be required to drive any revenue assurance reconciliations that may arise in this domain.
  • Ensuring data security as it applies to all applications in this domain.
  • The setting, articulating, and overseeing the achievement of the firm's IT goals and objectives on relevant IT Applications.
  • Engaging in standard Incident, Problem, Change, and Risk Management of the IT applications in this domain. Ensuring there are robust procedures and processes within the application support function.

Competencies:

The Lead, in-house applications must have:  

  • A deep understanding of the Telco IT domain as well as a broad architecture understanding for IT in a telecom environment. 
  • Strong experience in all aspects of providing application support to users in a very fast-paced environment
  • Strong hands-on in supporting python, .Net, and Java-based applications. 
  • Strong experience in administering Linux and Windows server environments. 
  • Strong experience in database support especially Oracle, MS SQL, and MongoDB. 
  • Strong experience in supporting business application systems and an understanding of their architecture.
  • Extensive experience in implementing and upgrading major business applications.
  • A sound understanding of applications and data security. 
  • A strong capability to run digital operations. 

S/he should have specific skills and knowledge: 

  • Leadership skills with the ability to manage the direction for the Application domain. 
  • Ability to solve complex problems. 
  • A structured approach to work, with the ability to plan, and organize larger activities of Clear in communication, both written and verbal.

Qualifications and Experience:

  • University degree (Engineering or Computer Science)  
  • Evidence of continuous professional and personal learning and development 
  • Minimum 8-10 years relevant experience in telecommunication/other relevant industry





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