Duties &; Responsibilities
Lead and oversee the development and implementation of an overarching digital strategy and road-map in line with internal goals of the Bank and industry standards.
Strategically oversee digital goals and integrates them with overall objectives of the Bank and Drive organization-wide change from the ground up, with respect to digital standards and data governance.
Responsible for achieving the successful delivery of the Banks key digital transformation objectives and Project manage and track complex Bank-wide digital and transformation projects.
Draws upon organizational resources, industry research, and other industry leading standards, including data governance standards, and customer trends to prioritize improvements in the Banks digital objectives.
Lead process / customer initiatives for migration of transactions from branches to digital channels to achieve agreed migration targets.
Owns the digital planning, defining and implementation process for the Bank as well as driving the development and execution of an organically structured digital transformation and data program.
Work collaboratively with others to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities.
Develop digital framework to be implemented by the bank.
Identify opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital first solutions.
Improve the capture, organization, access and management of digital data across the Bank to ensure consistency, accessibility, universal understanding, and accurate interpretation.
The Lead Digital Transformation answers key questions through digital interactions, and how digital interactions fit into broader customer experiences and identify gaps in digital channels which could lead to poor customer services, service downtime, fraud, financial loss and reputational damage to the bank.
Lead process / customer initiatives for migration of transactions from branches to digital channels to achieve agreed
Coordinate and supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions.
Plays a critical role in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and operating procedures of the bank.
Run top digital priority projects to improve effectiveness and performance of the bank
Key Performance Indicators
Execution of specific projects as assigned and achievement of key metrics set.
Execution of projects within agreed timelines, budget and desired outcomes.
Timely submission of high-quality reports to relevant committees/CEO/Board.
Successful implementation of the digital framework across the bank in line with agreed timelines and budget.
Collaboration with internal and external stakeholders for the successful execution of key strategic initiatives (Bank-wide digital projects).
Minimum education level – First degree.
Second degree and/or membership of relevant professional body in related field will be an added advantage.
• Minimum of 7 - 8 years’ experience with proven track record as a Digital Strategy Manager (both in strategy development and execution) in a complex organization as well as effectively managing projects with multi-stakeholder teams.
Strong IT foundation and Critical knowledge of data strategy and how this enables digital
Experience in project management tools and methodology and ability to conceive innovative technology strategies
Good understanding of the human element of digital change
Hands-on transformational experience in a complex organization
Demonstrated experience in co-designing digital solutions with key stakeholders.
Awareness of digital customer engagement techniques and success measurements
Experience in data integrity frameworks, and the application of data standards
Good understanding of current emerging trends and best practices
Must be a tech-savvy trendsetter who has innovative ideas to improve customer experience
Strong analytical and business case development Skills
Strategic thinking and structured problem-solving abilities
Strong relationship management, organizational and project management skills
Good leadership qualities/capabilities
Excellent communication skills (oral and written) and Good presentation skills
Good team-oriented mindset
Excellent time management
Ability to work under pressure to tight deadlines
A strong team player, natural and inspiring leader, charismatic relationship builder