Lead, Card Delivery Operations

Job Summary

The Lead, Card Delivery Operation responsibilities include the development of strategies for card distributions, card stock management, and physical card security at distribution locations. This role plays an important part in our Consumer customer retention and business revenue growth. Our ideal candidate will be responsible for the distribution of Cards to our consumers in a secure, timely, and cost-effective manner through touchpoints such as Salesforce, Agency network, logistic companies, and our bank branches. He will also ensure that regulatory requirements like PCIDSS are not violated during the distribution process.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities:

  • Work with the card production company to ensure timely production and availability of physical cards.
  • Manages card distribution to Salesforce, agent locations, and bank branches for immediate card issuance to consumers
  • Manage and monitor card inventory across our consumer business
  • Collaborate with logistic companies for secure, same-day delivery of cards directly to consumers in a cheap manner
  • Monitors card requests across all touchpoints ensuring unprecedented delivery of TAT
  • Monitors the transition of card delivery from pick up to end-user delivery.

Requirements:

  • At least 5 years of proven experience in card management and distribution to branches within the financial industry.
  • Experience with logistic processes or business.
  • Familiarity with PCIDSS requirements.
  • Experience with stock management processes
  • Excellent communication skills.
  • Resourcefulness and troubleshooting aptitude.
  • Attention to detail.
  • Minimum of Bachelor's Degree.

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