Job Summary

Our company is looking for a professional Laundry manager/Front Desk Officer to oversee the day-to-day operations. You will be performing the job of receptionist and Laundry manager duties at our main entrance desk.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Ensuring that the facility remains clean at all times.
  • Anticipating and responding to customers' queries, concerns, and complaints.
  • Keeping an updated inventory of laundry detergents and tracking maintenance and repairs on laundering equipment.
  • Opening and balancing of the cash register at the close of work.
  • Greet guests and provide them with superb customer service.
  • Keeping sufficient tokens or change for the washing and drying machines, if required.
  • Tracking which items belong to whom.
  • Ensuring employees are sorting, washing, drying, pressing, and folding clothing and other textile items correctly. 
  • Ensuring employees are removing stains from items using the appropriate procedures.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and takedown messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies

Requirements:

  • Minimum qualification, BSC or relevant qualification.
  • A minimum of 2 years of proven experience in a similar role.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multitasking abilities.
  • Available to work shifts and on weekends.
  • Capacity to lift up to 10kg unaided
  • Familiarity with cleaning detergents and laundering equipment.
  • Basic arithmetic skills.
  • Outstanding organizational and time management skills.
  • Excellent analytical and problem-solving skills.
  • Technological skills to use email and web browsing software, as well as Microsoft Office and Windows, and other sales processing software.
  • Preferred location, Lekki and environs.

Salary Expectation: NGN100,000 plus folding allowance and tips sharing.

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