New
1 week ago

Job Summary

This job role oversees IT related issues in the HQ and provide technical support to enhance employee productivity to meet company’s goals.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

Job Requirements

  • A Bachelor degree in Computer Science, Statistics, Mathematics, Sciences, Engineering or similar area of study.
  • Certification in Relational Database Management System would be an added advantage.
  • 3 to 5 years of experience.

 

Job Responsibility

  1. Ensures smooth running of computer systems, applications and other related IT support services in the region.  
  2. Installs and configures computer hardware and software.
  3. Supports the roll-out of new applications - tests and evaluates new technology.
  4. Liaises with relevant stakeholders to conducts electrical safety checks on IT equipment.
  5. Reports incidents and problems (as required) to the Service Desk for escalation to appropriately skilled/ experienced support staff.
  6. Performs hands-on fixes at the desktop level; including installing and upgrading software, creating file back-ups, configuring systems and applications, replacing parts as required, etc.
  7. Helps staff or clients to help set up systems or resolve issues.
  8. Maintains proper records including procedural documentation, relevant performance reports; managing IT system inventory.
  9. Establishes good working relationships with customers and other professionals.
  10. Prepares periodic and ad-hoc reports to relevant stakeholders.
  11. Carry out other sundry assignments as directed by the Head, Service Delivery

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