Job Summary

The I.T Support officer main responsibility is to resolve technical issues encountered by customers and colleagues in a timely manner.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

The following functions below are a highlight of duties:

Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems and networks

Talk staff or customers, through a series of actions, either face-to-face or over the phone, to help set up systems and resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Replace parts as required

Support roll-out of new applications

Set-up new users' accounts and profiles and deal with other issues (e.g. passwords)

Respond within agreed time limits to call-outs

Work continuously on a task until completion (or referral to third parties, if appropriate)

Prioritize and manage many open cases at one time

Rapidly establish a good working relationship with customers and other professionals

Test and evaluate new technology

Conduct electrical safety checks on computer equipment

Follow diagrams and written instructions to repair a fault or set up a system

Provide support, including procedural documentation and relevant reports

Work with IT Manager to ensure that data is adequately secure and the support service is top-notch


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