New
1 week ago

Job Summary

One of Lagos's leading stockbroking/investment banking firms is looking to hire an IT Support Officer. The role requires a well-skilled individual, responsible for the smooth running of computer systems, routers, switches, internet and ensuring users get maximum benefits from them.

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Installing and configuring computer hardware, operating system, and application.
  • Monitoring and maintaining computer systems and networks.
  • Talk to employees or clients through a series of actions, either face-to-face or over the phone, to help resolve technical issues.
  • Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
  • Setting up new user accounts, and profiles and dealing with password issues.
  • Rapidly establishing a good working relationship with customers and other professionals such as software vendors.
  • Responding in a timely manner to service issues and requests.
  • Training staff (IT Awareness).
  • Repairing and replacing faulty equipment as necessary.
  • Maintaining procedures and reports that provide technical support to the entire organization.
  • Support the implementation of new solutions or applications.
  • Performing preventive maintenance duties on items of IT hardware, including cleaning equipment.
  • Procurement of computers, printers, and other peripheral devices as required.


Requirements:

  • Minimum academic qualification of a First Degree or Higher National Diploma in Computer Science or a related discipline  
  • The candidate must have at least one-year work experience in IT Support and must possess excellent communication & interpersonal skills
  • Proficiency in written and verbal communication
  • High level of attention to detail and well-organized
  • Quick learning ability and apt problem-solving skills
  • A strong customer focus
  • Must be result-driven at all times

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