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Job Summary

We are looking for an IT Support Officer who is detail-oriented, proficient with technologies and hardware, and who flourishes in high-pressure environments. To be able to work with numerous software programs, clients, and other technical staff, and often need to do field analysis, maintenance and support.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Purpose of Role:



Duties and Responsibilities but not Limited to the following.


1. Installing and maintaining operating environments.

2. Monitoring these operating environments.

3. Responding effectively and speedily to any technical problems.

4. Maintaining a professional demeanor with clients and colleagues.

5. Providing training and support.

6. Ensuring operating environments stay safe and secure.

7. Updating any software and hardware where necessary.

8. Documenting all reported malfunctions and actions taken in response.


KEY RESULTS AREAS (KRA)

KRA

 Delivery of the infrastructure programmes and projects

 Planning, procurement, commissioning, and maintenance of projects.

 Technological understanding (ability to see your new “solution” in a wider perspective.

 Creativity (finding better ways to achieve your projects goals).

 Application performance (the application does what it’s supposed to do without wasting CPU, memory or other resources).

 Learning (your ability to learn about and use new technologies, protocols, libraries, or even languages as needed).

 Durability (to stay on track no matter what, even when you feel dead bored, or in way over your head).

 Align infrastructure inputs and reports.


COMPETENCE REQUIREMENTS

Core Skills

 Bachelors degree in computer science or engineering.

 Advanced organizational skills.

 Must know how to use database systems management software, enterprise resource planning software, and web platform development software.

 Good communication and reporting skills.

 Ability to work as part of a team or individually on a project.

 Ability to work well under pressure.

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