Job Summary
We are looking for a Microsoft Dynamics 365 Support Engineer to participate in an ERP/ Unified Commerce solution implementation. Previous experiences with Retail, POS and Microsoft Business Central. To provide systems implementation and support these environments.
- Minimum Qualification:HND
- Experience Level:Mid level
- Experience Length:2 years
Job Description/Requirements
Responsibilities:
- Provide 1st Line support for Dynamic Business central applications
- Collaborate with Project Management in the execution of implementation tasks and activities
- Analyze prospect and client Retail and POS business requirements
- Prepare and develop high-level solutions to meet business requirements
- Translate solution components into functional requirements, tasks, activities, and conditions of satisfaction
- Document results and findings during each phase of the project
- Apply LS Retail and POS expertise and knowledge to assist in the identification, sales, and delivery of Retail/POS Solutions
- Assist with the demonstration of LS Retail and POS features, functionality, and system capabilities
- Analyze client Retail and POS requirements and determine gaps/fits with existing LS Retail solution components
- Provide 1st Line support for Dynamic Business central
- Provide support for clients and internal staff by logging issues and bug fixing
Requirements:
- University degree or HND in Accounting, Finance, Economics, IT or related field
- Self-motivated and an excellent communicator
- Full-time availability
- Previous operational experience working in a retail environment in technology or consulting capacity
- Excellent communication and presentation skills
- Strong team facilitation skills
- Strong time management skills
- Willingness to work occasional extended hours
- Previous Microsoft Dynamics NAV/ Business Central experience is a plus
- Excellent conflict resolution skills
- Excellent organizational skills with the ability to balance multiple demands
- Business central
- Finance Experience
- Experience with Microsoft products
- 2 years in a similar role
- university graduate with It support
- Any Exposure to LS Retail is an advantage
- Experience in retail is an advantage