Job Description

• Directing strategy towards the profitable growth and operation of the company.

• Represents the company externally to enhance and strengthen the company’s profile and  optimizes all business development opportunities. 

• Maintains a good level of understanding and knowledge of the Company’s products and  services, ensuring that customer queries can be captured and dealt with accurately and  appropriately 

• Ensures that all commercial activities meet or improve on budget, cost, volume and  efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with  business objectives. 

• Achieve growth and hit sales targets by successfully meeting set targets

• Build and promote strong, long-lasting customer relationships by partnering with them  and understanding their needs 

• Support the Head of Sales & Marketing in preparing and implementing annual budget, work and resource plans; support their applicability within the overall company strategy

• Identifies business opportunities by identifying prospects and evaluating their position  in the industry, researching and analyzing sales options

• Build and maintains effective relationships with clients by providing support,  information, and guidance; researching and recommending new opportunities;  recommending profit and service improvements 

• Design and implement a sales strategic business plan that expands company’s customer  base and ensure its strong presence 

• Collaborate with Technical team on sales technology initiatives 

• Identify emerging markets and market shifts while being fully aware of new products  and competition status 

• Ensure correct usage of CRM and other sales applications 

• Protects organization's value by keeping information confidential. 

• Updates job knowledge by participating in educational opportunities; reading  professional publications; maintaining personal networks; participating in professional  organizations. 

• Liaise with vendors and other Technical Personnel 

• Speaks positively and enthusiastically about the Company and its products and services  to ensure that a professional company and brand image is provided at all times to  customers and colleagues

Job Specifications

• University degree in a  relevant discipline 

• Master’s degree from a  recognized University will be an advantage.

Professional Qualifications

• Membership of  professional management associations will be an  added advantage

• 4-8 years’ work experience in ICT/Telecoms or related industry. 

• Understanding and Basic skill in IT.

The competence proficiency levels required for the position of Chief Sales and Marketing Officer are  defined using the following key terms.  

• Marketing – Mastery 

• Business Acumen - Skill 

• Strategic thinking – Skill 

• Technical - Knowledge 

• Leadership – Skill 

• Negotiation – Mastery 

• Interpersonal – Mastery 

• Organisation – Skill 

• Analytical thinking – Mastery 

• Communication – Mastery 

• Entrepreneurial drive – Mastery