Job Summary

Client Site Resident IT Engineer required at Port Harcourt with experience of working at a large organization handling complex systems and networks. In-depth knowledge of Microsoft OS, LAN, WAN, Databases. MCSE Certification preferred.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 5 years

Job Description/Requirements

KEY RESPONSIBILITIES:

  • To learn and understand the Client’s Group IT Policies & Procedures.
  • To ensure that Group IT Policies & Procedures are implemented and adhered to.
  • Designing and installing computer hardware configurations as per the client Group IT Policies & Procedures.
  • Installing & maintaining software and networking systems as per the client Group IT Policies & Procedures.
  • Troubleshooting network and software issues and maintaining proper logs & reports of the same.
  • Installing high-level software security systems as per client’s Group IT Policies & Procedures
  • Ensuring security software is kept up to date as per Client’s Group IT Policies & Procedures
  • Training staff on newly installed hardware and software systems.
  • Daily, Weekly & Monthly Reports being provided to Client Supervisor & to CIO.


KEY RELATIONSHIPS:

  • CIO/MD of TecPoint Global Solutions
  • Client Supervisor
  • Group IT Manager & HOD
  • Client’s Employees


SKILLS REQUIRED:

  • Extensive knowledge of computer hardware systems.
  • Familiarity with general OS systems, Enterprise, programming languages, and Office software.
  • Knowledge of LAN and wireless networks.
  • Ability to manage projects.
  • Good communication skills.
  • Ability to troubleshoot complex software and hardware issues.
  • Knowledge of database and networking security systems.


KEY MEASURABLES: 

  • System Uptime
  • Fault Management
  • Total number of tickets and MTTR per ticket
  • First Call Resolution (FCR)
  • Inventory Management


ACADEMIC QUALIFICATIONS: 

  • Minimum Graduate Degree in Science & Technology
  • Relevant Certification in MCSE/CCNA
  • Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint


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