JOB DESCRIPTION

• Install and configure computer hardware operating systems and applications

• Monitor and maintain computer systems and networks

• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Provide support, including procedural documentation and relevant reports

• Follow diagrams and written instructions to repair a fault or set up a system

• Support the roll-out of new applications

• Respond within agreed time limits to call-outs

• Work continuously on a task until completion (or referral to third parties, if appropriate)

• Prioritise and manage many open cases at one time

• Rapidly establish a good working relationship with customers and other professionals

• Test and evaluate new technology

• Conduct electrical safety checks on computer equipment.

SKILLS

• The ability to think logically

• A good understanding of how software and operating systems work

• Excellent listening and questioning skills

• Team player who collaborates with ease and contagious creative energy problem solving skills

• A strong customer focus

• The ability to prioritise your workload

• Attention to detail

• Outstanding managerial skills

• Good time-management skills 

• Network management and administration skills 

• Written and verbal communication skills 

• Organizational skills

REQUIREMENT

• Not more than 28 years 

• B. Sc. in Computer Science, Computer Engineering, Information Technology or related fields

• Relevant Professional qualification is an added advantage

• At least 2 years post NYSC cognate experience in a reputable establishment  

• Proficiency in MS Office Applications