Human Resources Manager - Services

Jumia Nigeria

Job Summary

We require a Human Resources Manager for Jumia Services - Jumia's proprietary logistics entity who will be responsible for driving strategic people agenda by partnering with the leadership within the business division. You will cater for all engagements, activities, processes and projects related to the wellbeing of Jumia's employees in the country of base.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 8 years

Job Description/Requirements

Admin and compliance:

  • Implements and administrates all HR policies & procedures guiding Jumia companies (onboarding, contracts, internal policies, immigration, leave management, payroll, offboarding);
  • ​Ensures admin processes are running smoothly;
  • Manages compliance to all HR (safety, health, other) and labour topics for all Jumia companies;
  • Manages the HR & Admin team on a daily basis and in their development.


  • Implements and administrates all HR policies & procedures guiding Jumia companies (recruiting, training, mobility, induction, retention, succession planning, talent management, PPR);
  • ​Ensures processes are running smoothly.
  • Implements and leads our performance management system (objective, performance-based and transparent);
  • Uses data analysis to influence strategic decisions and to address organizational challenges to talent management;
  • Promotes and coordinates initiatives that support organizational change;
  • Drives the achievement of HR results by leveraging resources, developing performance standards, and results in planning and monitoring;

Work environment:

  • Implements satisfaction/motivation barometers, measures, and acts accordingly;
  • ​Suggests appropriate events to strengthen the sense of belonging;
  • Manages employee relations (social bodies, employee satisfaction, health, and security);
  • Manages culture and the office in general (IT, logistics, office initiatives, values dissemination, everyday life).

Coaching and advice:

  • Improves the performance of others by empowering a strong leadership and coaching culture;
  • ​Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes);
  • Coaches managers to support and roll out people development efforts.

Continuous improvement:

  • Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes;
  • ​Ensures HR practices are aligned with business needs and make recommendations to HR leadership when changes are appropriate;
  • ​Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with business needs;

Experience and Requirements:

  • ​8+ years experience, preferably in technology, Retail, Logistics/Supply Chain, or FMCG environment.
  • ​A clear understanding of local labor laws with regards to employee hiring and exit management.
  • Working knowledge of using an HRIS e.g. Jobvite, PeopleHR, or Bamboo will be an added advantage.
  • Experience in people strategy.
  • People management skills.

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment, growing at a very high rate
  • ​A unique opportunity of discovering Africa and having a strong impact in building the African e-commerce sector
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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| Full Time |
Job Function: Human Resources
| Full Time |
Job Function: Human Resources
| Full Time |
Job Function: Human Resources
| Full Time |
NGN 250,000 - 400,000
Job Function: Human Resources