Job Summary

Boss Hotel is a new hotel in Lagos, comprising over 40 rooms, a bar, restaurant and events hall. Reporting to the Hotel General Manager, you will uphold the highest standards of cleanliness, safety, and conduct in the hotel. You will be responsible for the overall operations of the housekeeping department. You must have good experience managing a team of housekeeping employees and a good knowledge of rooms management systems.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements


Duties and Responsibilities

·      Ensuring that the policies and procedures are implemented to support the activities of the organisation and to guide team members and guests.

·      Train team members and other employees on cleanliness, tidiness and hygiene standards

·      Schedule shifts and arrange for replacements in cases of absence and oversee housekeeping operations on a daily basis

·      Monitor and replenish cleaning products stock including (but not limited to) floor cleaner, bleach and rubber gloves etc.

·      Check rooms and common areas, including stairways, restaurant, bar and hotel premises for cleanliness

·      Effectively manage staff and resources providing a satisfying housekeeping service

·      Listen to guest and customers  complaints and ensure that the complaints are addressed efficiently and effectively

·      Ensure efficient use of departmental resources and order supplies for the housekeeping department

·      Assist guests to resolve complaints and specific housekeeping needs

·      Responsible for ensuring that beddings and towels are laundered as scheduled.

·      Responsible for signing off each room for guest use after cleaning

 

Requirements

·      Minimum of BSc / HND in Business Administration or related field

·      3 years’ experience managing a team of housekeeping employees through motivation, coaching and development

·      Self-control is necessary to handle difficult people appropriately

·      The ability to think critically over housekeeping issues and proffer cost-effective solutions

·      Excellent organisational and team management skills

·      Good listening, diplomatic and effective interpersonal skill

·      Passionate about a hygienic environment and pays attention to details

·      Proficiency with the use of MS Office to create report and track daily use of housekeeping equipment.

 

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