Job Overview

• Perform all housekeeping/Laundry duties,
• Stock and maintain Housekeeping carts and storage rooms.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Meet, greet, register, assign and issue room keys to guests, and escort guests to their rooms
• Resolve guest complaints, ensuring guest satisfaction.
• Aim to exceed all guest expectations at all times to ensure they feel welcomed and have a desire to return.
• Clean assigned guest rooms and public areas in compliance with standards.
• Demonstrate and promotes a strong commitment to providing the best possible experience for our guests and employees.
• Balance all money received with daily revenue report generated from the system. Verify and identify discrepancies before closing.
• Offer guest assistance when needed whenever possible.
• Comply with all safety and security policies in accordance with Company standards.

Key Deliverables

• Openness to tight and adjustable deadlines
• Must exhibit good Knowhow of cleaning gadgets and chemicals
• liaise with relevant departments on maintenance process and guest requests

Education/Qualification

• Minimum of two  (2)  years’ experience in the hospitality business
• Minimum qualification of OND certificate
• Good Knowledge of Microsoft office

Personal Attributes 

• Good planning and organizing skills.
• Demonstrate great attention to details
• Good Mannerism and relationship management
• Honest and trustworthy and hardworking
• Demonstrate good problem solving skills
• Ability to multi-task