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Job Summary

Professional House Keeper who has a standard experience.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Job Description

  • Assists the Room Supervisor in obtaining the highest quality of cleanliness in the hotel,and to provide efficient, prompt, courteous, trouble free and proactive cleaning service to customers; hence maximising guest satisfaction.
  • All work will be in line with departmental guidelines, the departmental business plan, and the Hotel’s corporate guidelines and service concepts.

Detailed Roles and Responsibilities
▪ Obtain Highest Quality of Cleanliness and Service
▪ Cleans the guest rooms and all public spaces in line with the schedule by the Rooms Supervisor
▪ Informs Rooms Supervisor about accurate room status
▪ Maintain furnishing, facilities and equipment in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
▪ Brings all needs for repair to the attention of the Room Supervisor
▪ Requests for cleaning materials and necessary approvals for cost effective chemicals and other operating supplies as required
▪ Makes requisition orders for housekeeping equipment and supplies
▪ Handles the daily inventory keeping and disbursement for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
▪ Handles “Lost and Found” on a daily basis
▪ Checks “in house” or “stay over” rooms
▪ Fills out maintenance orders as needed
▪ Checks linen closets and carts for cleanliness and supplies
▪ Checks, equips and stocks VIP rooms according to instruction
▪ Knows all housekeeping procedures

Laws, Regulations and Policies
▪ Follows all applicable laws with regards to health, safety, and security of employees and guests
▪ Assist Executive Housekeeper to achieve highest level of guest satisfaction.

Employee Relations
▪ Attends training and daily meetings to ensure optimum information flow, teamwork and productivity;
▪ Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

Health and Safety
▪ Ensures that all potential and real hazards are reported and reduced immediately
▪ Is proficient with the hotel’s fire, emergency, and bomb procedures
▪ Stimulates and encourages a general awareness of health and safety
▪ Looks for possible and probable hazards and conditions and brings them to the attention of the Executive Housekeeper
▪ Keeps a high standard of personal hygiene, dress, uniform, appearance, body language and conduct

Miscellaneous
▪ Attends meetings and training requested by the Executive Housekeeper
▪ Attends to guest needs and requests courteously and efficiently
▪ Accepts flexible work schedule necessary for uninterrupted service to hotel guests
▪ Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Executive Housekeeper
▪ Continuously seeks to endeavour and improve the efficient operation of the department, and knowledge of own job function

Key Performance Indicators
▪ 90% Customer Feedback and satisfaction on cleanliness
▪ 90% Performance evaluation

Working knowledge, skills, competencies and attributes
Technical Skills
▪ Excellent oral communication skills;
▪ Attention to detail and good Interpersonal skills;

Behavioural Skills
▪ Interpersonal skills;
▪ Conflict management and resolution;

Qualifications and Experience:
▪ A working experience within the hospitality sector
▪ A minimum high school diploma/ WASSCE


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Anonymous Employer
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