Hotel Receptionist
E-direct.ng Essential Nigeria Limited
Customer Service & Support
Job Summary
The Hotel Receptionist is responsible for managing front desk operations, including check-in and check-out procedures, guest inquiries, reservations, and providing exceptional customer service. The receptionist plays a key role in ensuring that guests have a pleasant and seamless experience from the moment they arrive until they depart.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
- Greet guests upon arrival, process check-ins and check-outs efficiently, and provide them with information about the hotel’s amenities and services.
- Manage room reservations, cancellations, and modifications through the hotel’s booking system, ensuring accuracy and availability.
- Respond to guest inquiries and complaints in a professional and timely manner, providing solutions and ensuring guest satisfaction.
- Handle payments, issue receipts, and manage billing information accurately.
- Liaise with other departments (e.g., housekeeping, maintenance) to fulfill guest requests and ensure smooth operations.
- Answer phone calls, direct calls to the appropriate departments, and take messages when necessary.
- Maintain up-to-date knowledge of hotel policies, services, promotions, and the local area to assist guests effectively.
- Perform general administrative duties such as filing, data entry, and maintaining the front desk area in an organized manner.
- Monitor guest access and maintain security by following hotel procedures, including verifying guest identification and issuing room keys.
- Maintain accurate records of guest stays, payments, and any incidents that occur during their stay.
- Promote hotel services, facilities, and upgrades to enhance the guest experience and increase revenue.
- Work closely with the Front Office team and other departments to ensure smooth operations and guest satisfaction.
Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills, with the ability to handle difficult situations with professionalism.
- Familiarity with hotel management software (e.g., Opera, PMS) is an advantage.
- Language Proficiency: Fluency in English is required; knowledge of additional languages is a plus.
- Well-groomed and presentable at all times.
- Friendly, welcoming, and positive demeanor.
- Ability to think quickly and resolve issues efficiently.
- Capable of handling multiple tasks simultaneously in a fast-paced environment.
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