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Job Summary

We are looking for an experienced Hotel Manager to oversee the daily operations and provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of the business. It is important for the hotel manager to be involved in all aspects of the operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors. The Hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Supervise work at all levels (receptionists, kitchen staff, maids, office employees, etc.) and set clear objectives
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote all services
  • Communicate with customers when appropriate (welcome them to the facilities, address their complaints, find solutions to problems, offer information, etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards


Requirements:

  • Degree in Business Administration, Hotel/Hospitality Management, or relevant field
  • Proven experience as Hotel Manager, Customer Service, or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and great attention to detail


Remuneration: NGN 150,000 - 200,000

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