Hotel Manager

Responsibilities:

• Supervise and manage hotel staff, including department heads, to ensure exceptional service delivery and operational efficiency.
• Foster a positive work environment by providing guidance, support, and motivation to all team members.
• Ensure guest satisfaction by addressing complaints and implementing measures to enhance guest loyalty and repeat business.
• Regularly review guest feedback to identify areas for improvement.
• Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance.
• Coordinate with department heads to ensure smooth and efficient operations across all areas.
• Manage budgets, forecast revenue, and implement strategies to optimize profitability.
• Monitor financial performance and control expenses to achieve financial targets.
• Develop and implement marketing strategies to increase hotel occupancy and revenue.
• Collaborate with the sales team to attract new clients and maintain relationships with existing ones.
• Maintain high standards of quality in all aspects of hotel operations, including accommodations, amenities, and services.
• Conduct regular inspections to ensure compliance with quality and cleanliness standards.
• Ensure adherence to hotel policies, industry regulations, and safety standards.
• Stay updated on changes in hospitality regulations and implement necessary adjustments.
• Train, motivate, and evaluate staff to enhance their performance and support their career growth.
• Organize regular training sessions to improve skills and knowledge among team members.
• Build and maintain strong relationships with key clients, travel agents, and business partners.
• Represent the hotel at industry events and networking opportunities.
• Handle emergencies effectively, including natural disasters, security incidents, and other unexpected situations.
• Develop and implement emergency response plans to ensure the safety and security of guests and staff.

Requirements:

• A Minimum of BSc. or HND degree.
• A minimum of 2 years of experience in hotel management or a similar role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in financial management and budget forecasting.
• Experience in marketing and sales within the hospitality industry.
• Knowledge of industry regulations and compliance standards.
• Ability to handle stressful situations and manage crises effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite and hotel management software.