Job Summary

The Front Desk Manager manages the front office team members including the Front desk receptionists, Porters, Room Service, House Keeping and Laundry staff as well as supervises all front office operations. This role reports directly to the General Manager of Boss Hotels & Suites.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description/Requirements

Duties & Responsibilities

 

  • Maintain a friendly, cheerful and courteous demeanour at all times.
  • Manages and resolves complex guest enquiries and complaints to ensure optimum guest satisfaction.
  • Supervises the daily shift process as Team Lead; while ensuring all front office staff adhere to Standard Operating Procedures.
  • Develops and implements strategies to sell room nights, increase occupancy and revenue.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Adhere to company credit limit/floor limit policies.
  • Allocate rooms to expected arrivals after checking the guest's preferences and special requests.
  • Build strong relationships and liaise with all other departments including F&B, Kitchen and Security.
  • Ensure the Front office log book and the hotel log book is always updated and acted upon.
  • Ensure safety by following guest check-in and security procedures and reporting suspicious activity to the security manager or General Manager.
  • Perform other duties as assigned, requested or deemed necessary by management.
  • Assist all departments in servicing the guests during high volume periods.
  • As a Front Desk Manager you will be a role model, sharing your expertise and continually inspiring the front office team.

 Prerequisites:

  • A positive, can-do attitude and excellent communication skills.
  • Experience of motivating and leading a winning team.
  • Ability to remain calm whilst under pressure.
  • Highly fluent in and excellent command of English language (written and spoken)
  • Experience working with Microsoft Office applications
  • Experience working with hotel software applications

 Education

  • Degree level educated or Diploma in Hospitality Management is an asset or Graduates
  • Computer Knowledge and experience in MS office programs.

 Experience:

  •  Experience as a Front Desk Manager or Supervisor in a hotel is essential for this role.

     

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Lagos
| Full Time |
NGN Confidential
Job Function: Hospitality & Leisure
1mo
Lagos
| Full Time |
NGN Less than 75,000
Job Function: Hospitality & Leisure
1mo
Lagos
| Full Time |
NGN Less than 75,000
Job Function: Hospitality & Leisure
1mo
Lagos
| Full Time |
NGN Confidential
Job Function: Hospitality & Leisure
4w