Job Summary

The individual will manage the planning, marketing, coordinating and administering hotel services such as accommodation and catering facilities. The Hospitality Manager will stimulate best practices for maximum efficiency and ensure a suitable working environment is attained for the hotel guests, staff and their activities.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

The successful candidate will be involved in both strategic planning and day-to-day operations, particularly in relation to the hotel and other hospitality businesses, drafting procedures for systems within the facilities.
The likely areas of responsibility include:
• Customer Experience: Ensure that guests who visit the Hotel, Beach, Leisure Building and other hospitality facilities have a great experience from beginning to the end.
• Coordinating Departmental Tasks: Delegate tasks to team members, with adequate communication and supervision.
• Food and Beverage: leverage on food and beverage options within the ecosystem for guests and introduce options that best serve the hotel’s needs
• Good understanding of Procurement and vendor management

• Oversee the operations of the Beach and Hotel.
• Co-ordinate the various interests on the Beach and the Hotel
• Co-ordinate the various interests on the beach
• Plan and strategize smart marketing projects for the hotel, Aqua Pool Club and corresponding hospitality businesses.
• Ensure and provide flawless, upscale, professional and high-class guest service experiences.
• Analyse customer feedback and provide strategic direction to continuously improve overall rating.
• Improve the synergy between the Hotel, Aqua Pool Club and the Beach, as well as, advise ways to further integrate the businesses into ecosystem
• Provide upscale guest service experiences for clients throughout their stay
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Coordinate and manage communication between guests and staff and follow up to ensure all customer concerns are resolved in time.
• Integrate dynamic business environment, technological developments and changing values into the management of the Hotel and other hospitality business.
• Calculate and compare costs for required goods or services to achieve maximum value for money.
• Manage and lead change to ensure minimum disruption to core activities.
• Ensure the hotel, beach and other hospitality facilities meet health and safety requirements.
• Check that agreed work by staff or contractors are completed satisfactorily and follow up on any deficiencies
• Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
• Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences.
• Build new relationships and maintain good relationships with existing clients and sundry
• Train and re-train the team to ensure excellent customer experience always
• Introduce new idea and knowledge to improve standard, consumer primary activities and protect the associated investments
• Collate reports and present same to Strategy team and Management team.
• Undertake all such other tasks or duties as may be assigned from time to time as may be required to meet the needs of the Group.

Qualifications/Work Experience
  • A University degree and a minimum of 3-5 years of hospitality experience is necessary for this role.
  • Candidate must have had some international work experience in a hotel or relevant hospitality business.
  • The skills for building a network of contacts and experience are particularly useful in managing people and systems.
  • Candidate should have managed hospitality facility. People management will be an added advantage.

The individual will need to demonstrate:
• Interpersonal, relationship-building and networking skills
• Procurement and negotiation skills
• The ability to multitask and prioritize workload
• Confident decision making
• Time management skills
• The ability to draw information from various sources, including people
• Record keeping and tracking
• Clear and concise writing skills and the ability to handle long and complex documents
• Teamwork skills and the ability to lead and motivate others
• IT skills
• A practical, flexible and innovative approach to work.
• Having customer service skills.
• Being able to work under pressure.
• Having problem solving skills.
• Being an active listener.
• Having interpersonal skills.
• Being able to work with a team.
• Having high attention to details.
• Being able to work with people from different backgrounds.
• Having good communication skills.
• Being able to work for extended hours

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