1 month ago
HMO/Front Desk Officer
Prestigious Consulting
Admin & Office
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
The HMO / Front Desk Officer will serve as the first point of contact for clients, manage HMO-related processes, and ensure seamless front desk and administrative operations within the facility. The ideal candidate must be professional, organized, and customer-focused.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Welcome and attend to clients, patients, and visitors courteously and professionally.
- Manage all front desk operations, including phone calls, emails, and inquiries.
- Verify HMO eligibility and authorization codes prior to patient service.
- Register patients, process billing, and maintain accurate documentation.
- Liaise between patients, healthcare personnel, and HMO representatives.
- Ensure timely communication of HMO approvals, denials, and updates.
- Handle complaints or feedback and escalate issues appropriately.
- Maintain confidentiality of patient and organizational information.
- Provide administrative support and perform related duties as assigned.
Requirements:
- OND/HND/B.Sc. in any relevant field (Business Administration, Public Health, or related discipline).
- Minimum of 1 year experience in a healthcare, HMO, or front desk role.
- Good understanding of HMO operations and medical billing is an advantage.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office tools (Word, Excel, Outlook).
- Professional appearance and positive attitude.
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