Job Summary

To coordinate all the activities and value-added services targeted to SMEs.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description/Requirements

Responsibilities:

  • Customer acquisition through Business Advisory 
  • Make our bank the Customer’s most preferred Bank for SME business
  • Work with the product team to continuously design and review appropriate  products to meet the unique requirements of the SME clients 
  • Ensure all customer feedback (external & internal) and complaints received are  resolved appropriately and promptly 
  • Effective stakeholder engagement and collaborations in driving the right  perceptions & procedures regarding SME business 
  • Create a Value-Add Services that endears the bank to customers
  • Set up and manage contacts/networks of potential SME investors
  • Create and manage platform/network between SMEs and network of investors
  • Define and create a proper value-added advisory solution for SME
  • Coordinate the provision of advisory services being offered to SMEs, identify, and solicit intervention funding (MSME, RSSF, BOI etc) 
  • Coordinate the work between the SME Head Office and Branch Staff/Loan  Officers in offering access to capital and value-added service

Knowledge/ Skills:

  • Marketplace Knowledge 
  • Marketing Research
  • Customer needs satisfaction
  • Business Savvy
  • Product Knowledge
  • Knowledge of the global business environment
  • Understanding of CBN Monetary policies & guidelines
  • Strategic & conceptual selling
  • Understanding and application of digital technologies 
  • Business Presentation Skills 
  • Excellent track record of execution  
  • Strong business development ability  
  • Financial Analysis/Modelling skills 
  • Strong Business Acumen and Critical Thinking ability 
  • Excellent written and oral communication skills 
  • Excellent interpersonal skills 
  • Entrepreneurial flair 
  • Credit analysis 
  • Loan structuring & restructuring
  • Credit risk management
  • Financial statement analysis 
  • Data mining 
  • Trade finance & documentary credit/ collections 
  • Reporting 
  • Strong leadership and team management capability

Experience: 

  • First degree in a numerate/ social science discipline. A second degree or professional qualification will be an added advantage. 
  • At least 10 years relevant experience in Banking, 5 of which is in SME Banking

Person Specification/Job  Profile:

  • The Job Profile indicates that the job holder should be capable of collecting information and imparting it to others. The job occupant whilst being adaptable by nature will need to ensure strict conformity with rules, systems, and protocol. The area of work is likely to have some administrative, specialist or technical aspects and the person fulfilling the role should have the persistence to see a job through to conclusion. 
  • The incumbent should be dependable, loyal, emotionally stable, a good listener and enjoy working in a logical and systematic manner. Standard operating procedures are important aspects of this role and as such, it will require an individual who is organized, structured, self-controlled, and capable of communicating facts within the required area of knowledge and expertise. 
  • The person fulfilling this role should be consistent in approach, analytical, sensitive, precise, and compliant. The environment, wherever possible should  be free of confrontation  

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