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1 month ago

Job Summary

The head PMO Lead will be responsible for managing business needs, and requirements, mapping to capabilities within the IT domains, and delivery of those needs on time, to budget, and at agreed quality levels. The holder of this role shall collaborate with the Smartcash IT team and partners performing the necessary analysis and design tasks related to the delivery of projects relevant to the Smartcash transformation program. The Head PMO Lead will be reporting to the Head of IT/Chief Information Officer and will be responsible for overall changes, and upgrades of all Business Systems application operations across multiple within the Smartcash business organization.

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:10 years

Job Description/Requirements

Responsibilities:

Managing Smartcash Projects & Delivery:

  • Responsible for the management of the Smartcash project portfolio
  • Track the delivery - ensure all project delivery milestones are met - Own and Drive
  • Project stakeholder management, proactive monitoring, and escalation
  • Manage all key dependencies and risks on the delivery of the project – Proactively
  • Ensure alignment on Smartcash Projects and ensure delivery is accurate and useful
  • Ensure Requirements provided by business teams are adequately translated into functional/technical requirements and all stakeholders agree on the actual delivery of the solution to meet business objectives
  • Ensure - CABs artifacts are attained and kept
  • Review of test cases with business users - ensure accuracy and meeting the intended objectives of the change/solution
  • Perform PRE-UAT as per test cases and get ITD sign-off. drive and ensure all stakeholders do the UAT on time. Be part of the UAT to ensure quality in tests and results
  • Support business on UAT, and ensure it is done on time
  • Before Go Live - Validate test cases, Perform Pre-UAT on a delivered solution before business UAT, and sign off the delivered solution based on the problem statement
  • Deployment - Work with operations, plan for the CAB approvals and get solutions delivered to production on time.
  • Publish release Smartcash delivery performance KPIs
  • Ensure CR and Project roll-out as per defined timelines
  • Ensuring appropriate Governance mechanisms for the successful implementation of projects.
  • Delivering On-schedule, on-budget of IT solutions to facilitate commercial products and services through effective management of IT projects and/or programs
  • Post Go Live - Work with operations and perform basic sanity tests after going live and confirm the solution meets the intended results and solved the problem

Maintaining and Supporting Smartcash Applications:

  • Ensuring Business Value creation through Business/Enterprise application effectiveness, simplifying customer experience, and efficient deliveries.
  • Optimizing Change requirement delivery for faster time to market and ensuring first-time right efficiency.
  • Making Critical decisions and Leading critical delivery that attribute to the success of the Smartcash business by collaborating with cross-functional teams.

Handling Change Requests:

  • Requirements - Collect Complete, accurate information and with the details required, engage all key stakeholders, ask all required questions for clarity on the problem and solution needed (Raising CR is not a tick box)
  • Perform Initial Impact Assessment - detailed understanding of the problem statement and high-level solution view and options - share details of all systems that are to be impacted, including possible increased load in the systems, user stories, reports, connectivity required etc
  • Identify all key dependencies and risks - and know to manage them
  • Understand how the solution will look like - Have a view on what to be proposed solutions - How the problem solved or opportunity will be reached
  • Take and keep notes of all discussions gathered before raising the CR and have all put on the CR documents
  • Follow up - Get CR number within SLA and initial discussion of solution with SMEs and delivery technical leads
  • Managing SME
  • Manage different SMEs in various domains to ensure they achieve their deliverables to drive organizational goals i.e. Manage core six(6) domains
  • Ensure that SMEs adequately capture and translate business requirements
  • Ensure that SMEs conduct and complete their UAT within predefined timelines

Partner Relationship & OPCO Service Delivery: 

  • Managing partner(s) and ensuring service delivery to agreed quality and SLA.
  • Ensuring value delivery to the Smartcash by maintaining oversight of related managed services.
  • Ensuring continuous alignment of IT actions with Business Imperatives.
  • Ensure partner(s) develop and target IT capabilities towards high-impact business initiatives.



Requirements:

  • Minimum academic qualification of a Bachelor's degree/MSc in computer science, systems analysis, or a related study.
  • 10 - 15 years of work experience in project management with relevant experience in Telecommunications/Financial Services/Fintech/Information Technology sectors.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in engaging with a senior level on resolving and presenting business problems
  • Demonstrated experience in delivering large and complex IT projects.
  • Experience with Waterfall (PMP/Prince2) and agile development methodologies is preferable
  • Have a deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
  • Have expertise in the area of managing Enterprise, Pre-paid, postpaid, VAS, and Mobile Money-related applications.
  • Have a clear understanding of what is needed to deliver Application automation and simplification-related projects.
  • Have wide-ranging vendor management capability to continue strong working relationships with key stakeholders and external peers.
  • Leadership skills with the ability to manage the direction for other partners Application domain experts.
  • A structured approach to work, with the ability to plan, and organize larger activities.
  • Clear in communication, both written and verbal.
  • Ability to apply multiple technical solutions to business problems.
  • Ability to make knowledgeable decisions on which business technical requirements cannot be met.
  • Ability to assess the value of functions and capabilities of new technologies.

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