Head of Telesales

Anonymous Employer

Job Summary

Your mission is to lead the telesales team to ensure that the customers are acquired, satisfied, and retained, the company’s financial targets are met and to create a world-class sales environment where the team is supported, coached, and trained under your guidance

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Reporting into

  • You report weekly to the Head of Business Development
  • You ensure that you and your team members consistently use and update the CRM.


Direct Reports

  • Telesales Team Leads (x3 team leads each managing a team of 2-5 Telesales agents)


Key Responsibilities

  • Your team is responsible for over 5000 Active Clients on our database, ensuring repeat business from them and providing the best service
  • You are responsible for finding new business for the organization and supporting your team to do the same
  • It is your job to build and maintain relationships with existing and new clients and ensure that your revenue and jobs targets are achieved by doing this
  • You are mandated to train, coach and performance manage your team members who will work together with you to ensure the success of your role
  • You have a responsibility to manage the sales talent pipeline by overseeing the sales academy students and building salesperson capabilities within the cohort
  • You will role model our culture and performance standards e.g. CRM compliance within your team


Functional

  • Challenge your sales team every single day; fully understand the sales process and the strengths and weaknesses of your sales funnel
  • Meeting with sales managers to discuss Telesales strategies.
  • Training junior Telesales staff.
  • Writing sales scripts and customer answer sheets.
  • Implementing sales strategies.
  • Managing the Telesales team and assisting junior staff.
  • Monitoring the performance of the sales team.
  • Setting weekly and monthly sales targets.
  • Maintaining customer relationships.
  • Handling escalated customer complaints.
  • Compiling and presenting sales reports.


KPIs to measure success

  • Team’s close rate & revenue growth
  • Successful market penetration of our products and services
  • Team/ talent training, coaching, and development
  • Rating by all stakeholders


Reporting

Lead a shared weekly reporting with your respective teams, including targets for key indicators

●  Lead the weekly reporting with the Head of Sales/CEO

●  Contribute to the monthly reporting with the CEO

●  Work towards the achievement of your quarterly targets

Key Relationships

  • Clients
  • Recruitment Team
  • Operations and Experience team
  • Marketing team
  • Finance Team



Requirements

  • 5-7 years of relevant Sales experience at least 3 in telesales with a proven track record of managing a telesales team/call center;
  • Strong sales and marketing experience 
  • Bachelor’s degree in Marketing or a Business related discipline.
  •  Previous experience working as a Head of Telesales.
  •  Strong managerial and sales skills.
  •  Ability to multitask.
  •  Good verbal and written communication skills.
  •  Ability to work well under pressure.
  •  Ability to write and present reports.
  • Very strong oral and written communication in English
  • Team Management
  • An energetic attitude
  • Good listening skills
  • Excellent problem-solving capabilities

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