Principal Duties / Responsibilities 

Retail/ New Store Opening

• Manage and coordinate the successful execution of all new store openings, remodels and restructuring
• Schedule and lead operational project team meetings and ensure follow-up of action items in support of new store opening.
• Hands on involvement with new store set up to ensure stores are opened effectively and efficiently
• Participate in cross-functional, retail development meetings to influence operational needs/requirements of upcoming locations.
• Coordinate all activities to prepare stores for a smooth handover and disseminate information to key departments.
• Responsible for holding internal and external stakeholders accountable for deliverables
• Carry out visits as needed to review site readiness and manage all onsite setup, partnering closely with construction managers on site turnover and closeout of punch lists.
• Identify areas of improvement within operations, process and policy and take the lead cross-functionally to improve efficiency
• Align and optimize standard operating procedures across current and new stores in order to achieve consistency across all stores
• Perform analysis upon completion of each project; evaluate the success of each project and determine best practices
• Manage projects and effectively influence, negotiate and communicate with business partners including landlords, real estate managers, construction managers, architects and engineers and store design team members

Construction/ Contract Management

• Oversee and direct construction projects from conception to completion; ensure that all projects are delivered on-time, within scope and budget
• Carry out an in-depth review of projects to schedule deliverables and estimate costs.
• Liaise with Architects, Engineers, Project Managers as necessary and review plans and blueprints as are applicable
• Review on an on-going basis relevant project resources, project risks and related issues in accordance with the project plan and implement the appropriate mitigating measures as required.
• Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations
• Ensure realistic allocation of resources and the execution of all planned logistics to ensure that projects are streamlined and milestones are achieved within time and budget.
• Developing project scopes and objectives, involving all relevant stakeholders  
• Lead all provider management services; ensuring providers deliver to agreed contracts and to financial, quality and performance requirements.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Create and maintain comprehensive project documentation
• Decide suitable strategies and objectives for individual projects and construction

Program/ Project Management

• Develop new programs to support the strategic direction of the organization.
• Collaborate with all levels of management in implementing, monitoring, and reviewing organisational strategy. This includes ensuring inter-departmental collaboration beyond individual portfolios, particularly in policy production, carrying out organisational improvement initiatives
• Develop a budget and operating plan for programs pioneered.
• Develop an evaluation method to assess program strengths and identify areas for improvement.
• Ensure that project goals align with company’s objectives
• Create and manage long-term goals.
• Review and ensure project management plans are documented in the format and content in keeping with business needs. 
• Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance for any new program developed.
• Implement and manage changes and interventions to ensure project goals are achieved.
• Produce accurate and timely reporting of program status throughout its life cycle.
• Analyze program risks.