Job Summary

Key Focus This role is accountable for the execution of tactical business plans at operational level

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description

Descriptor

•      Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.

•      Manages direct Technical Team

•      Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.

•      Integrates decision making across all of these spectrums.

•      Contributes to projects impacting on business deliverables (Delivery of level three plans).

•      Makes major operational decisions within business plan.

•      Provides operational and best practice context for internal environment.

•      Builds relationships with peers and or colleagues that impact across business areas.

•      Responsible for infrastructure management in area of responsibility.

•      Responsible for IT Contracts Management.

•      Responsible for change management around IT implementations and upgrades.

•      Responsible for clear and effective communication to team and business.

•      Provides technical consulting services where required.

•      Accountable for financial management in area of responsibility.

•      Manages Projects.

•      Aligns technology to business needs."

 

Key Result Areas

Vendor & Contract Management

·        Manages the relationship between service providers and including negotiations, contractualisation, service and support (SLAs).

 

Management Effectiveness:

·        Manages service delivery through a team of managers over periods of 3 months to 1 year.

·        Drives operational excellence through area of supervision.

·        Provides operational and best practice context for internal environment.

·        Develops MOs and specialists under supervision.

·        Selects potential MOs to sustain pipeline.

Building Relationships:

·        Builds relationships with peers and/or colleagues that impact across business areas.

Technical Consultation:

·        Provides consultancy services where required.

Operational Efficiency:

·        Accountable for execution of tactical business plans at operational level.

·        Makes major operational decisions within business plan.

·        Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.

·        Ensures the effectiveness and appropriateness of operational processes.

IT Service Delivery Management:

·        Oversees the functional unit and is accountable for the efficient operation of the area.

·        Ensures continuous service and systems security.

·        Responsible for aligning technology and technology support to business needs.

·        Responsible for infrastructure management in area of responsibility.

Governance & Compliance:

·        Accountable for governance and compliance at an operational level.

Consulting:

·        Provides technical and solutions advice.

Budget Control:

·        Responsible for the financial management of the area, including budget and expense monitoring.

Qualifications and Experience

•      Bachelor’s degree in Finance, Economics, Statistics, Mathematics, Engineering, Accounting from accredited institutions   3 to 5 years first-line management experience.

        Please note that only shortlisted candidates will be contacted 

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