Head, Business Risk Management

Responsibilities:

• Operational risk assessment of all departments in UP and other subsidiaries which involves evaluating the operations and activities of these departments to identify, assess, measure and mitigate risks. Assist departments in providing risk-mitigating factors, remediation options, and process improvement ideas.
• Facilitate Risk and Control Self-Assessment (RCSAs) Workshops for business units while working closely with them to identify and monitor relevant Key Risk indicators. Assist business units in developing Key Risk Indicators (KRIs) for all key risks in the business, creation, monitoring, and reporting of KRIs including thresholds in the risk dashboards.
• Planning, managing, and providing ongoing support for the implementation of the company’s operational risk framework.
• Work with business units to design and implement controls or action plans to mitigate operational risk thereby ensuring the effective running of the company’s business. This function will also entail carrying out internal control functions to guarantee the effectiveness and efficiency of operations, reliability of transaction reporting, drafting of policy documents, and compliance with applicable laws and regulations.
• Prepare operational risk report to management and analyze operational risk incidence report with proper recommendations.
• Investigation, follow-up on business-risk-related issues, analysis, and resolution of suspicious transactions cutting across various platforms and schemes such as TWO, Pay Arena, Pay Attitude, Mastercard, Visa, etc.
• Coordination of team members, compilation and submission of business risk reports to Executive Management.
• To effectively manage and update the risk register to ensure proper follow-up on identified challenges towards conclusive issue resolution.
• Coordination of team members for Internal Control activities, operational risk assessment, Fraud investigation, and merchant onboarding risk reviews. `
• Review of CBN website for recent regulations or information that can affect UP and other subsidiaries while providing summary reports to executive management.
• Investigation and prompt response to Customer Service Requests for Unified Payment and other subsidiaries.
• Merchant onboarding, Risk Assessment, and review of KYC documentation.
• Work with Financial Institutions and Marketing teams to review merchant KYC documentation and applicable licenses for seamless business integration to mitigate risk.
• Drafting of memo on Risk-related issues with background details, findings, and suitable recommendations for process improvement.
• Key stakeholder for cross-functional impact assessment in the change management process, quality assurance, and internal control.

Requirements:

• Degree in a related field
• 10 years of cognate experience in Business Risk Management