Head of Client Services
Motomedia Reflomax Limited
Customer Service & Support
Advertising, Media & Communications
NGN
250,000 - 400,000
Easy Apply
1 month ago
Job Summary
We are seeking an experienced Head of Client Services to lead our client services department. The successful candidate will be responsible for ensuring exceptional client satisfaction, driving sales growth, and developing strong relationships with key clients and stakeholders. The ideal candidate will have a deep understanding of the outdoor advert
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Develop and implement client services strategies to drive sales growth and enhance client satisfaction
- Build and maintain strong relationships with key clients and stakeholders
- Conduct regular meetings to understand client needs and provide tailored solutions
- Handle escalations and resolve issues promptly to ensure client satisfaction
- Collaborate with cross-functional teams to deliver exceptional client experiences
- Analyze client feedback and develop action plans for improvement
- Track KPIs to measure client satisfaction and identify areas for improvement
- Ensure compliance with company policies, procedures, and guidelines
Requirements:
- 3+ years of experience in client services or sales in the outdoor advertising industry
- Proven track record of delivering results-driven client services
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong understanding of the outdoor advertising industry and market trends
- Bachelor's degree in Business, Marketing, or related field
- Experience with CRM software and sales analytics tools
- Knowledge of graphic design and outdoor advertising formats
- Certification in sales or marketing
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