1 month ago

Job Summary

Our Client is looking to hire a suitable candidate to fill this position. Over the last two years, We have experienced tremendous growth. We’ve grown to a community of 1,200 FTEs, expanded into four new countries, and evolved our client base from just unregulated start-ups to publicly listed tech behemoths. To maintain this trajectory, we need to “level up” our IT operations and IT infrastructure, and we are looking for an experienced IT enthusiast to build and own our IT operations and administration org., as we prepare for the next stage of growth. The ideal candidate is an exceptionally organized, methodical, and hands-on leader with extensive experience and deep expertise in IT operations. As part of your role helping lead IT Operations, you will work closely with the Information Security, Governance and Risk Team, and Operations team. This role requires a physical presence in one of our operating markets/offices. Travel to other operating markets will be required.

  • Minimum Qualification:MBA / MSc
  • Experience Level:Management level
  • Experience Length:10 years

Job Description/Requirements

Responsibilities:

  • Implement, manage and constantly improve a secure, stable, cost-effective, scalable, and high-performing IT infrastructure (hardware, software, network, and processes) for both WFH (work-from-home) and secure-site service delivery teams.
  • Build and manage an efficient IT assets management system: the end-to-end process of planning, selecting, purchasing, maintaining, tracking, and retiring IT assets and devices.
  • Lead the implementation of an effective IT helpdesk ticketing and support function.
  • Develop and implement business continuity processes to minimize disruption to operations.
  • Coordinate the enterprise-wide IT Operations planning and financial management to ensure that the network is maximizing its assets/capabilities and minimizing disruptions in service. This includes the preparation of business cases and accurate reporting and forecasting of IT spending (budgeting).
  • Develop a system of KPIs and metrics to measure and monitor the effectiveness of IT operations through a single dashboard and drive continuous improvement of these metrics.
  • Effectively communicate and maintain visibility of key activities, events, and requirements impacting IT infrastructure.
  • Develop policies, procedures, standards, and guidelines for IT operations, and lead their approval, dissemination, maintenance, and full compliance.
  • Select and manage vendors and IT partners. Leverage industry knowledge and negotiation skills to secure cost-effective and innovative solutions that help us achieve our business goals.
  • Ensure all IT infrastructure is fully compliant with industry standards and best practices.


Requirements:

  • Bachelor’s degree in computer science, information systems, or a related field from a globally recognized institution.
  • Master’s degree preferred.
  • A combination of relevant experience and qualifications would be accepted in lieu of a university degree in the listed fields.
  • 10+ years in progressively responsible technology roles with accountability for complex IT infrastructure and IT Operations projects at an enterprise scale.
  • 3+ years in a senior leadership role, supervising IT Operations teams.
  • Operational IT experience with a user base of 1,000+ employees would be a plus.
  • Experience at a growth-stage company/environment is required.
  • Excellent knowledge of technology deployments including automation and workflows, identity management, IT systems architectures, process optimization, networks, network solutions, etc.
  • Knowledge of the latest technological advances that could benefit the company, including information security best practices, industry trends, tools, and change management.
  • Business-minded IT leader with a proven track record.
  • A perfectionist at heart with exceptional attention to detail.
  • Builder with demonstrable people management and systems leadership experience.
  • Can convey highly technical concepts to non-technical people (employees, management team, board members, etc.).
  • Passionate about your field/industry.
  • Passionate about our mission (or a connection to Africa).


Remuneration: 

  • A competitive compensation and benefits package.
  • Opportunity to apply your experience in a fast-growing entrepreneurial environment.
  • A high-caliber, fun team committed to the continent.
  • Large-scale Impact

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