Head, IT Operations

Responsibilities:

• Implement, manage and constantly improve a secure, stable, cost-effective, scalable, and high-performing IT infrastructure (hardware, software, network, and processes) for both WFH (work-from-home) and secure-site service delivery teams.
• Build and manage an efficient IT assets management system: the end-to-end process of planning, selecting, purchasing, maintaining, tracking, and retiring IT assets and devices.
• Lead the implementation of an effective IT helpdesk ticketing and support function.
• Develop and implement business continuity processes to minimize disruption to operations.
• Coordinate the enterprise-wide IT Operations planning and financial management to ensure that the network is maximizing its assets/capabilities and minimizing disruptions in service. This includes the preparation of business cases and accurate reporting and forecasting of IT spending (budgeting).
• Develop a system of KPIs and metrics to measure and monitor the effectiveness of IT operations through a single dashboard and drive continuous improvement of these metrics.
• Effectively communicate and maintain visibility of key activities, events, and requirements impacting IT infrastructure.
• Develop policies, procedures, standards, and guidelines for IT operations, and lead their approval, dissemination, maintenance, and full compliance.
• Select and manage vendors and IT partners. Leverage industry knowledge and negotiation skills to secure cost-effective and innovative solutions that help us achieve our business goals.
• Ensure all IT infrastructure is fully compliant with industry standards and best practices.

Requirements:

• Bachelor’s degree in computer science, information systems, or a related field from a globally recognized institution.
• Master’s degree preferred.
• A combination of relevant experience and qualifications would be accepted in lieu of a university degree in the listed fields.
• 10+ years in progressively responsible technology roles with accountability for complex IT infrastructure and IT Operations projects at an enterprise scale.
• 3+ years in a senior leadership role, supervising IT Operations teams.
• Operational IT experience with a user base of 1,000+ employees would be a plus.
• Experience at a growth-stage company/environment is required.
• Excellent knowledge of technology deployments including automation and workflows, identity management, IT systems architectures, process optimization, networks, network solutions, etc.
• Knowledge of the latest technological advances that could benefit the company, including information security best practices, industry trends, tools, and change management.
• Business-minded IT leader with a proven track record.
• A perfectionist at heart with exceptional attention to detail.
• Builder with demonstrable people management and systems leadership experience.
• Can convey highly technical concepts to non-technical people (employees, management team, board members, etc.).
• Passionate about your field/industry.
• Passionate about our mission (or a connection to Africa).

Remuneration: 

• A competitive compensation and benefits package.
• Opportunity to apply your experience in a fast-growing entrepreneurial environment.
• A high-caliber, fun team committed to the continent.
• Large-scale Impact