Job Summary

The primary objective of the Head of Information Technology’s role is to leverage technology to generate value and maintain a competitive advantage for the organization through the effective management of the organization's information technology (IT) operations and efficient technical support.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description/Requirements

Key Accountabilities: 

  • Lead development and implementation processes for the organization's information technology systems and department
  • Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
  • Establish efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure
  • Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements and other metrics and needs
  • Oversee security of systems, networks as well as enterprise information and design strategic solutions for vulnerabilities
  • Facilitate IT security audits and investigations
  • Develop and maintain relationships with external IT vendors and service providers
  • Coordinate multi-site IT systems via enterprise resource planning (ERP)
  • Manage and optimize infrastructure assets to satisfy internal financial targets
  • Devise and establish IT policies, standards and systems 
  • Active involvement in the hiring process and training of IT staff

 Knowledge, Skills, & Experience:

  • A Bachelor’s degree in computer science or information technology is required, Master's degree or MBA is preferred
  • Certifications are preferred but not essential
  • At least 10 years experience managing an IT department
  • Experience in a retail environment is desirable

Knowledge, Skills, and Attributes:

  • Excellent verbal and written communication skills
  • Proficient  in the latest technology for IT systems and management
  • Proficient in Microsoft office suite or related software
  • Excellent leadership, prioritization and organizational skills
  • Excellent interpersonal skills
  • Analytical skills required to study problems and see projects through to completion 
  • Proficiency in forecasting, budgeting and ability to pay attention to details
  • Ability to establish credibility at all levels, inside and outside the organization.
  • Experience managing and working with cloud-based systems
  • Experience managing a team of IT professionals
  • Thorough understanding of IT and practical applications to support the company’s goals

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