Head, Digital Lending

Responsibilities:

• Overall development of the life cycle of digital lending procedure and management of projects with significant bottom-line impact.
• Work closely with engineers to develop the best technical design and approach for new product development.
• Lead teams with the best capabilities on digital channels using modern engineering practices
• Evolve the company's digital lending capabilities that will be customer-centric in approach while supporting all payments and transfer trails.
• Instil best practices for software development, documentation, upgrade and assure designs meet requirements, and deliver high-quality work on tight schedules
• Build a high-performing team for digital operations. Create an environment of individual accountability with high expectations.
• Project management - prioritization, planning of projects and features, Stakeholder management, and tracking of external commitments.
• Operational Excellence - monitoring & operation of production services
• Establish collaborative and productive relationships with product management, governance, UX design, vendors, and other supporting teams.
• Foster an environment of excellence and innovation.
• To ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Implement a go-to-market strategy for new initiatives, working with all relevant departments/stakeholders to drive execution.
• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Digital Lending business.
• Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
• Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for the Digital Lending business
• Responsible for Portfolio health on relevant products - track portfolio performance (through lead indicators) and take necessary actions to ensure product integrity is maintained.
• Accountable for all relevant segment/product metrics as applicable within the company’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
• Market Research & Support Function
• Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc) to ensure opportunities are realized and risks mitigated.
• Maintaining the quality of the Lending portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Ensure compliance with the company’s policies, procedures, and regulatory requirements.

Requirements:

• Minimum academic qualification of First degree in any related field.
• Professional qualifications would be an added benefit.
• 4 - 5 years of general digital banking experience 
• Demonstrated consistent high performance in role(s) held in the last three years.
• Excellent product and project management skills.
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business, and develop strong business relations.
• Strong leadership skills with demonstrated competencies in championing high-performance management.
• A good understanding of risk, credit policies, and procedures.
• Excellent communication, planning, organization, problem-solving and analytical skills.
• Extensive knowledge of the organization's policies and procedures.
• Excellent interpretation of business needs into operational requirements.
• Good Understanding of the Nigerian Banking Industry and Remittance industry.
• Knowledge of CBN’s policies and the business environment.