We are looking to hire a suitable candidate to fill this position. The Growth and Program (Course) Coordinator is responsible for managing the sales and coordination of courses offered by our organization. This role plays a crucial part in ensuring the smooth operation of sales and responsible for managing various aspects of our programs.
- Minimum Qualification: HND
- Experience Level: Senior level
- Experience Length: 5 years
- The Growth and Program Coordinator is responsible for managing the sales and coordination of courses offered by our organization.
- This role plays a crucial part in ensuring the smooth operation of sales and is responsible for overseeing and managing various aspects of our programs and courses.
- This role involves working closely with the marketing team, instructors, students, and other relevant stakeholders to ensure a smooth process from first contact all the way through to effective course delivery and follow-up support.
- This role might have the possibility of working from home with occasional onsite meetings.
Sales and Enrollment Management:
- Contact prospective attendees via identified channels to follow up with interested parties.
- Promote courses and educational programs to potential students or corporate clients.
- Respond to inquiries from prospective students and provide information on available courses.
- Coordinate the allocation of resources such as classrooms, materials, and technology needed for the course.
- Assist in the enrollment process, including course setup, student setup on applications, registration, payment processing, and documentation.
- Prepare and maintain sales documents, proposals, and reports.
- Monitor and track sales leads, opportunities, and pipelines.
Course Setup, Maintenance & Coordination:
- Schedule and coordinate course sessions, including dates, times, and locations.
- Liaise with instructors and trainers to ensure they have the necessary resources and materials for effective course delivery.
- Monitor and manage course attendance and student progress.
- Liaise with course instructors to confirm availability and manage schedules.
- Create and maintain course schedules, including class timings, locations, and instructor assignments.
- Ensure the course meets quality standards and complies with accreditation requirements.
Customer Relationship Management:
- Build and maintain strong relationships with prospective, existing, and past students and corporate clients.
- You will be the go-to person for new and existing students when they have issues to resolve.
- Address any issues or concerns raised by students and clients in a timely and professional manner.
- Collect feedback and make improvements to courses based on customer input.
- Escalate customer issues to the right managerial channels.
- Handle customer complaints or issues and ensure timely resolution.
- Maintain accurate customer databases and records.
- Act as a liaison between students and administrative staff.
- Communicate important information about the course, deadlines, and policies.
- Maintain accurate records of course enrollments, attendance, and financial transactions.
- Prepare and distribute course materials and resources.
- Generate reports on course performance and sales metrics.
- Serve as first point of contact for inquiries.
- Collaborate with the marketing team to develop marketing materials and strategies to attract more students.
- Attend promotional events or conferences to represent the organization and its courses.
- Minimum academic qualification of a Bachelor's Degree in Business, Marketing, Education, or a related field
- 5 - 10 years relevant work experience.
- Proven experience in sales, customer service, or course coordination.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in relevant software and tools for record-keeping and data analysis.
- Knowledge of the education or training industry and market trends.
- Prior experience in educational administration, course coordination, or a related role is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Use of collaboration tools like Slack, MS Teams, Jira, etc.
- Willingness to work flexible hours, including evenings and weekends when necessary.
- Ability to travel occasionally for meetings or events.
- Knowledge of online learning platforms and technologies is a plus.
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